Forum Discussion

bdw's avatar
bdw
Superfast
5 months ago

Upgrade to 360 not happening

I requested a 360 remote. This was delivered to me a couple of days ago. I restarted the V6 box several times but the 360 app is not changing to the install option. It's still offering me the upgrade now app. 

  • Hazey's avatar
    Hazey
    29 days ago

    Issue fixed by Engineer replacing the V6 box

  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi bdw 

    What happens when you highlight the 'app' that's shown in your screenshot in between Prime Video and Virgin Store? What message is displayed on the right hand side of the screen?

    There is no such app so it looks like an error.

     

  • bdw's avatar
    bdw
    Superfast
    5 months ago

    Actually it's not an error. It's a test app for the Uddingston (Lanarkshire) broadband exchange. 

    • elmo360's avatar
      elmo360
      Virgin Media Staff
      5 months ago

      Hi bdw - what is the test app for Uddingston? I've not seen this before and wondering if that is having an impact for some reason.

      Has the Install Now app shown up for you yet? If not I'll investigate with the team to see why. Thanks, Lewis.

    • Kath_P's avatar
      Kath_P
      Forum Team
      5 months ago

      Hi bdw, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've had some issues with updating the V6 box to 360. 

      When clicking the upgrade option, this should start the download for the box. Please remember that in doing so, this will delete all recordings and series links so if there is any recordings you still need to watch, it's worth doing this before they are deleted. 

      Let us know how things go and if you need further support, pop back to us here. 

      Thanks, 

      • Hazey's avatar
        Hazey
        On our wavelength
        2 months ago

        Hi....I have the same problem as the OP. I have received the 360 remote then I powered off the V6 box waited for 30 seconds then powered it back on. Unfortunately there is no " Install Now " option, the "Upgrade Now" option is still there. I've been through the power off (pulling the power cable) and power on cycle several times but to no avail. Advice please.

        Thanks