Forum Discussion

Ashtonch's avatar
Ashtonch
Tuning in
6 months ago
Solved

MA1/4/11. 360 Upgrade error

Hello

 

I was excited when I got my new remote… but not for long!  I have tried and tried to get the 360 upgrade to work.

Rebooting the hub, the box, new batteries…. Nothing works. Have run the diagnostics etc. 

Can't get through on the phone…. Thoughts?

Can anyone help?

 

360
  • roy247's avatar
    roy247
    6 months ago

    They knock off early on a Sunday, best time to call would be at 8 am tomorrow. It's a migration error and will need someone at Virgin to fix or wait for one of the forum team to respond which might be 2 to 3 days.

    You could try the following;

    Make sure your box is connected by ethernet cable and then try turning off the 360 with the switch on the back of the box, then on the 360 box press and hold down both the power button and the + button at the same time. (You could try the - button this has worked for some users).

    Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

    The box should reboot, the power button will turn blue if it still thinks it's a V6 or white if the 360 update works, and it should reset and boot up normally.

  • roy247's avatar
    roy247
    Superstar
    6 months ago

    They knock off early on a Sunday, best time to call would be at 8 am tomorrow. It's a migration error and will need someone at Virgin to fix or wait for one of the forum team to respond which might be 2 to 3 days.

    You could try the following;

    Make sure your box is connected by ethernet cable and then try turning off the 360 with the switch on the back of the box, then on the 360 box press and hold down both the power button and the + button at the same time. (You could try the - button this has worked for some users).

    Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

    The box should reboot, the power button will turn blue if it still thinks it's a V6 or white if the 360 update works, and it should reset and boot up normally.

    • SiJack's avatar
      SiJack
      Joining in
      6 months ago

      I had the same issue, I followed your direction plus rebooted my internet and that sorted it! Thank you. 

    • Nickbbbbbb's avatar
      Nickbbbbbb
      Joining in
      5 months ago

      Tried that, same error message.   Have another go tomorrow before the pain of calling CS 

  • kreid4's avatar
    kreid4
    Superfast
    6 months ago

    I had the same error.

    i turned off the box  at the mains for ten seconds.

    on reboot the box download a software update and all was ok.  Is the v6 box connected to the internet ok?

    good luck

    K

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    6 months ago

    Hey Ashtonch, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    How did you get on with this did the advice here help at all?

    Or are you still needing some help with this?

    • Ashtonch's avatar
      Ashtonch
      Tuning in
      6 months ago

      hello Matt , I have tried all these things several times now.  It doesn’t sort it.  I have tried calling Virgin several times both yesterday and today  when I had breaks.  I  am on to VM now but have an 81 minute wait time!   So it’s not going to happen again today.  I don’t know what else to do now.   Christine.

       

      christine