Have received my new remote and tried multiple times to do the upgrade but it has failed.
Tried resetting box by powering off, holding home and + etc. but no luck.
Have tried calling but keep getting stuck in the queue for ages.
ChrisNI wrote:Tried resetting box by powering off, holding home and + etc. but no luck.Hi ChrisNI
Resetting the box by powering off and holding home and + will fail as it's the wrong button sequence.
Try turning off the V6 by the switch on the back of the box; then on the front of the V6 box hold down both the power button and the - (minus) button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.
If the power button and the - button workaround doesn't solve it then try using the power button and the + button at the same time instead.
Error codes starting Error MA1/ are often due to the migration starting before the systems are ready to process the switch. When this happens it usually works if the customer tries again later on or the following day.
A few other people with error codes starting MA1 have managed to perform the update by either removing the box from the mains for five minues and trying again, or by deleting recordings to make more space and then trying again.
The migration automatically deletes the recordings anyway as the process involves formatting the boxes hard drive.
Hi Dave, I have tried all of those things, been trying since 21st of December. I knew I should of left Virgin and went to Sky
Hi ChrisNI 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you've been having and that you feel this way 😔
Are you any further forward with this since your latest post? Please let us know at your earliest convenience.
Thank you for your support newapollo 👍
Regards,
Daniel
No further forward, will be writing to VM to cancel everything at the weekend
