Issue fixed by Engineer replacing the V6 box
Thanks for coming back to us on this one Hazey.
It can sometimes take a few days for the system to update to confirm the delivery of the remote. As you're not getting much further, I think it's best if we take a closer look at things. We'll need to confirm some information with you in order for us to proceed with checks.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
