Why did this happen
For just £32 per month on a 24-month contract, you’ll receive 132Mbps internet, with 100
+ TV channels and Weekend Chatter landline services. This package is also suitable based on your
account usage.
1 Week later..
For just £47.00 per month on a 24-month contract, you’ll receive M125 Mbps internet speed,
Mixit TV and Weekend Chatter. This package is also suitable based on your account usage.
Unfortunately this is our best price we can offer
The first offer is no longer available.
I'm coming towards the end of my current discounted minimum term contract and have been offered differing prices when logged into My Virgin Media. They do vary on a day to day basis and mine have varied between £10 less than I'm currently paying (2 days ago) to £8 a month more than my current tarif. Checking today and I no longer have any reduced offers showing, just an offer to upgrade my package, and when I click on that I'm offered a messenger chat with an agent.
VM's actual prices can vary on a day to day basis, and agent to agent basis. I know it sounds odd, but agents are given a set amount of allowances to offer at varying price points. If they have used up their quota of lowest prices for the day or week, then they couldn't offer say the Mega Volt bundle for £100, but if the next agent hadn't reached their quota then they would be able to offer that price point. It's also possible that one of the retention teams may be "trialling" a price point not available to other teams.
To be honest if you are fairly happy with a quoted price whilst on the phone with the agent (or need to confirm it first with say your partner) or one that you've seen online then accept it as it probably won't be available again. You can then take advantage of the 14 day distance selling window should you change your mind and wish to reject that offer. You would then go back to your original pricing, even if it was the out of contract price, and package (or nearest equivalent) and then have the option of either cancelling or renegotiating.
The best offers are generally available when you are within 30 days of your current minimum term/discounted pricing ending, or when you've actually given notice to cancel your account.