Damage to my garden wall from cable laying

[Glenis1]

Hi all, the team that installed my cable to the house almost demolished my garden wall. It is now very precarious and we are next to a school - I am worried about it toppling onto a child. I have contacted customer services many times but they just misrecord the enquiry and mark it as resolved and closed. Over the last five weeks, I have contacted them by email, telephone and through the app but don't yet have a sensible response. Is there anyway of escalating this problem?

 

 

[Glenis1]

I don't know what you are saying there is no plan to extend to the garden.

[jpeg1]

I'm very sorry, I confused this with another post. 

[John_GS]

Hi @Glenis1 

Thanks for posting and welcome to the community.

Sorry to hear of the alleged damage to the wall during the laying of the cabling.

I have done a system check and there is a case open assigned to the specialist team, so they will contact you asap. 

Best wishes.