Damage to my garden wall from cable laying

[Glenis1]

Hi all, the team that installed my cable to the house almost demolished my garden wall. It is now very precarious and we are next to a school - I am worried about it toppling onto a child. I have contacted customer services many times but they just misrecord the enquiry and mark it as resolved and closed. Over the last five weeks, I have contacted them by email, telephone and through the app but don't yet have a sensible response. Is there anyway of escalating this problem?

 

 

[Adduxi · Accepted solution]

Please post photos to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

[Glenis1]

Thank you pictures now uploaded 🙏

[Paul_DN]

 Hi Glenis1,

Thank you for reaching out to us in our community and welcome, we are sorry to hear your wall was damaged during cable laying, so we can get this reported can you show where the cables have been laid in conjunction with the wall damage?

Regards

Paul.

[Glenis1]

Right where the damage is - do you see the little black cap on the pavement it is right there.

[jpeg1]

But where is the cable?

[legacy1]

You sure that cap is not a oreo

[Glenis1]

Picture from the garden side just below the damage

[Roger_Gooner]

That wall was already crumbling, so I don't see how VM is to blame for movement of some bricks.

[jpeg1]

Deleted. Posted by mistake