QuickStart, set up and connections

No welcome email

I signed up to Virgin Media last week. It said my parts would be delivered on Saturday 2 March. I have received and completed pre contract documents but haven’t received any emails including a welcome email with customer number so I can’t create an a...

Cannot connect WiFi pods to recently replaced hub

I am unable to connect both of my WiFi pods to the new hub that was installed recently to replace a defective hub. I have used the VM connect app and followed the instructions but still not able to establish a connection. They worked fine with the pr...

VM socket

Hi.I don't have VM wall socket.Is anyone know how to book engineer?

Service Availability

Hi,Virgin fibre was installed on the street several months ago. Ordered at the first opportunity. Lads came round and installed the box outside, went to connect it on the street and found a problem. Said the order couldnt be completed and it would se...

Omnibox cover missing

The omnibox front cover is missing and all the internals are exposed to the elements, we are no longer customers of virgin media but as the box is located at the front of the house it looks unsightly.If the omnibox cannot be repaired can it be remove...

Neighbours connection speed an indication on what I should expect?

Looking to getting Virgin Media but have a question around connection speeds.Neighbours around me on the Gig1 connection and getting about 650-750Mbps. If I signed up for the M500 service, should I be getting very close to the 516Mbps they advertise?...

Ring connection

My outside Ring connection says poor how do I fix this I’ve a hub 5 just been connected

Error code

Good morning,I recently added virgin box 360 to my package ( just had wifi) . I set it up via Wi-Fi etc but shows error code cs2004 ? I've checked cables and all in etc. Not sure what to do ?! Any help greatly appreciated. Many thanks Em

Resolved! TV Aerial on the house

I have a broadband packege including TV. do i need a roof top aerial ? My chimney has to be removed and the aerial is attached to it. I dont want to pay for it to be attached somewhere else if its not needed. TIA

Total Loss of Service due to your engineers not completing the job - Complaint!

Following a recent visit by VM engineer we received confirmation that the broadband speed was not the package which we have been paying for since the last upgrade. After testing and upgraded broadband boxes being installed your engineer confirmed th...

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