Recent DiscussionsAuto-compensation - preempting issues Hi guys, My Virgin service is finally due to go live this Thursday, thankfully. In the run up to it I have put together what I think the compensation and final bill 'credit' should be. Putti...Tv box cable Hi. I need to move my virgin tv box and the cable attaching the tv box to the input at the wall is too short. Can I get a longer cable and if so do I need to book an engineer to connect it? Exposed fibre cable Hi, I had fibre installed to the house at the start of July. Unfortunately, some of the concrete has started to crack, exposing a portion of the cable in a few areas. I was wondering if it's possibl...Entry point move How do I get the entry point moved at my house? Coaxial extension Is it possible for virgin to send me a coaxial extension? Mine is abit short and I'd like to have it off the floor. Virgin available on my street, but not my house Hello, I am also in the same boat. Using the online postcode checker, Virgin broadband is available for all the other houses on my lane (there are only 8 of us), except mine. I’m desperate to join as...Damaged Omnibox Sun bleaching over time and recent high winds (15/09/2025) have caused the front of the omnibox to come off. Tried to re-position it but have noticed cracks on the top side which is causing instabili...VM Fibre Casing into the Home Since 2006 we've had VM Fibre already installed in our home, however with great concern there is no casing surrenting the fibre cable many years ago, I asked Vm to get an engineer to replace this, w...Quick start kit Hi all ive had my quick start kit delivered yesterday. I've plugged the hub 3 in and left it for 2 hours . I come home with a white light on check wifi with my phone say no Internet. I used the on...Missing isolater cable In just received my package and it’s missing the isolater cable, can I just buy a random one or does it have to be specifically a virgin one. I’m a second year university student and I’ve just moved ...
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