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Cable damaged due to being left on the surface in the garden

Aviemore-
Joining in

on ‎04-01-2024 09:52

Hi I think this is common but the cable to my home is damaged as it was installed on the surface through hedges and across my gravel drive. Please could someone tell me how to get it replaced as when you call the last option cuts you off. Thank you

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎04-01-2024 11:17

If you just wait here a day or two, a VM Mod should pick this up and discuss directly with you.  Some photos would assist in assessing the damage.  Thanks

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Vikki_M
Forum Team
Forum Team

on ‎07-01-2024 11:01

Hi Aviemore-

Thank you for your post and welcome to our community.

Were sorry to hear there has been some damage to the cable. 

I have taken a look at things on our side and can see you have since spoken to the team and a visit has been arranged. 

If you have any further questions, please pop back to us here and we would be happy to help. 

 

 

Vikki - Forum Team


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