POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi. I would appreciate if any staff could help me with ordering a WiFi pod. I'm on 1Gig connection and have 2 near-dead spots in my house. I understand I can only order only 1 at a time. Please see screenshots from VM Connect app (which is basically ...
Good afternoonA couple of weeks ago I had to have my electricity meter replaced which meant the power was off for a while. Since then I have been unable to use the VM Connect app as it keeps saying it can't find the hub. I also can't log into the hub...
Well i've got the 1GB Volt Broadband, successfully ordered my 1st pod, now another area of my house is only getting 15mb and want to get that above 30mb but when ringing up I keep getting told I need to pay.I wasn't able to order via the app for the ...
Any help from a Mod would be appreciated very much.Just had a five day outage (started 27-04-24’ at 09:00am) and after many, many phone calls around the world, Bangalore, Philippines & Scotland and South Africa I think. I was assured that after two d...
Hi, I have 2 issues.Like some others I've seen, I have a red light on my Hub 3. I've done a factory reset, kept it out of the sun etc, and it is still there.I've had no wifi some days despite neighbours using Virgin all saying their connections are f...
I received an email to say I needed to update my essential broadband contract but no details of how to do it very complicated process
I recently installed a hub 4. Everything connects fine but my wifi pod is flashing white and the app says it is can’t be found. Do I have to do anything to link the pod to the new hub?
Hey, I have been experiencing extreme lag almost all day but especially from around 3pm onwards, All devices wired and wireless, usually all evening. Have done all the usual cable checks etc. Can't seem to get an idea of what is happening myself from...
Hi there, how do I go about giving positive feedback for the technician that installed a new system at my home today? I don't have access to the email account on record (where the survey email is being sent!) but I think his service needs rewarding. ...
Hi allsorry, but I really don’t have a clue what’s in any of the below but have seen other posts with this kind of information when experiencing similar issues to me.I am constantly getting kicked off my network saying Wi-Fi unavailable even when sto...
