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How to update my essential broadband contract

Tina65
Joining in

on ‎04-05-2024 14:55

I received an email to say I needed to update my essential broadband contract but no details of how to do it very complicated process 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎04-05-2024 16:27

Try logging into you online VM account - it should detail the options available to you.  Dont do anything yet until you are sure you have explored all available options and found one that suits you on price etc.

Agreeing any change will lock you into it for another 18 months.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Megan_L
Forum Team
Forum Team

on ‎07-05-2024 09:36

Hi Tina65, 

Thanks for posting on our Community Forums, sorry that you're finding it hard to update your essential broadband contract!

We have a website dedicated to our Essential Broadband package, on there you will find a Live Chat option which will pop you through to a Team who will help - Essential Broadband Site. 

Please let us know if you need any further help. 

Thanks,

Megan

 

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