Forum Discussion

bw2020's avatar
bw2020
Joining in
9 months ago
Solved

Solid orange light and flashing red telephone light on hub 3

My hub 3 has a solid orange light at the bottom and flashing red telephone light. Virgin diagnostics tell me there's a problem with the hub (!) but they tried to reset it remotely and failed, manual reset via the button failed as did just turning it off and having a cup of tea.

Previous analysis by Virgin said a problem and call an engineer (have you tried). Broadband speed seems there as does the telephone light, so suspect the hub's shot.

Any help or ideas welcome

  • jbrennand's avatar
    jbrennand
    9 months ago

    Apart from an orange light (that's normal!) and flashing telephone light... what actual issues are you experiencing on your connections?

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    9 months ago

    Apart from an orange light (that's normal!) and flashing telephone light... what actual issues are you experiencing on your connections?

    • bw2020's avatar
      bw2020
      Joining in
      9 months ago

      Hi John

      Actually the broadband speeds are what they should be but what I read is that if the light at the bottom of the hub is orange or red, then there is either a tech problem or the hub is overheating. The red flashing telephone light only started once Virgin said the hub need to be factory reset and they tried it remotely (20 min one) and after 2 mins, said they couldn't do it but to press the reset button for 15 secs min (did 20 secs) and that did nothing. 

      During the reset, get a few flashing green ones.

      When the hub was new, the orange light was white.

      I dont pretend to know much about the tech side but this has only been orange for the last 6 weeks

      Thanks fr coming back

      Bob

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        9 months ago

        The orange LED on a Hub3 is a common "feature" of all ageing units.  Probably due to fading/failing in the 1p LED just ignore it.  My daughter just joined VM last week and she was issued with a refurbished Hub3 (there havent been any new ones for years) and yes - you guessed it - the light was already orange - here is the pic she sent me to ask the same question...

         

         

         

         

         

         

         

         

         

        If it goes bright red then it does need attention.  Its either an overheating hub - or one where that detection system is now compromised.

  • bw2020's avatar
    bw2020
    Joining in
    9 months ago

    Hi

     

    Like all the other posters above, I have now a solid red light on my hub 3 and its quite hot to the touch. I have had a solid orange light but its now definitely solid RED.

    I have tried the pinhole reset and the turning it on and off reset, all to no avail. Virgin tried to reset it remotely, this also failed after 2 minutes.

    Need some help and quickly from Virgin guys here please, none of us can live without our internet.

    Thanks

    bw2020

  • bw2020's avatar
    bw2020
    Joining in
    9 months ago

    Hello All

    Thanks for your interest.

    This got picked up by the Virgin Moderators when orange turned more red. In short, they got an engineer here within a couple of day and on time, who looked at it and pronounced it faulty and changed it for a hub 5. He set it up and we checked the coverage which was better.

    Smiles all round

     

    Regards

     

    Bob