Apart from an orange light (that's normal!) and flashing telephone light... what actual issues are you experiencing on your connections?
Apart from an orange light (that's normal!) and flashing telephone light... what actual issues are you experiencing on your connections?
Hi John
Actually the broadband speeds are what they should be but what I read is that if the light at the bottom of the hub is orange or red, then there is either a tech problem or the hub is overheating. The red flashing telephone light only started once Virgin said the hub need to be factory reset and they tried it remotely (20 min one) and after 2 mins, said they couldn't do it but to press the reset button for 15 secs min (did 20 secs) and that did nothing.
During the reset, get a few flashing green ones.
When the hub was new, the orange light was white.
I dont pretend to know much about the tech side but this has only been orange for the last 6 weeks
Thanks fr coming back
Bob
The orange LED on a Hub3 is a common "feature" of all ageing units. Probably due to fading/failing in the 1p LED just ignore it. My daughter just joined VM last week and she was issued with a refurbished Hub3 (there havent been any new ones for years) and yes - you guessed it - the light was already orange - here is the pic she sent me to ask the same question...
If it goes bright red then it does need attention. Its either an overheating hub - or one where that detection system is now compromised.
Thank you for that John, most helpful to us "non techies". I shall just ignore it until it goes red;
Regards
Bob
