Thanks so much Rob, that's great. I hope he will get his £10! 😄
The team member said they had reset the password, but I tried to log in and got the same message. I tried again an hour later (as advised by the message on the webpage) but got the same thing. I know there was a pause put on unused accounts and I did not log on for a very long time, could the account have been deleted?
Many thanks for all your help I do appreciate it.