Moving router

[Samanmo]

Hi, 

My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please? 

[Adri_G]

Hi, nazhus. Thanks for your post on our help forums and this thread, we'd be glad to advise on your concerns.

Please, note when we relocate your hub we'll activate the new wall socket so the old one will no longer be in use (deactivated).

However, this wall socket won't be removed from your premises and in the event you decide to relocate your router back to it's original spot we'll most likely be able to do this through the same relocation process (where we'd apply a charge for the engineer visit to re-activate the wall socket you had there and move your kit where it was before).

Let us know if this helps with your query and if you want us to make any arrangements for you, cheers.

[dandanknight]

Hi, this seems to be the "Hey Virgin, please contact me to arrange a router move" thread. I would be very grateful indeed if a Virgin person could contact me to arrange a router relocation. Many thanks 🙂 

[Steven_L]

Hey dandanknight,

Welcome to the community and thanks for taking the time to post here on the forums.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[flinnandlaura]

Hello,

I'm in a similar situation, could you help me to book an engineer please?

[Joseph_B]

Hey @flinnandlaura,

Welcome to the Community Forums and thanks for the post.

I can certainly going about looking into this for you, for me to do so I will need to confirm some information in a quick private message.

Joe

[Kain_W]

Hi flinnandlaura,

Joe is currrently out of office so I've assigned this to myself to gain a further update.

I've dropped you a PM so we can discuss further.

Regards,

[Kain_W]

Thanks for your cooperation over PM flinnandlaura,

The appointment to move the router has now been booked.

Do pop back up if you require any further assistance.

Take care,

[petexa]

Hi,

I am needing some help moving my router too. Can someone assist?

Cheers

[Reece_MH]

Hi petexa 👋

Thanks for posting, and welcome back to the Forums.

As mentioned by other members of our team on this thread, a Hub Relocation does incur a one-time charge of £25, which applied to the bill after the Technician visit has happened.

Please look out for my private message, in the top-right, white envelope or by tapping "Messages" when tapping your profile picture, so I can gather some further details.

Thanks,

[Reece_MH]

Hi petexa 👋

Thanks for your quick responses to my private message. I'm glad we've been able to get an appointment booked for your Hub relocation.

If you do need anything else, please feel free to open a new post, and one of our team/community will be more than happy to help.

Cheers,