Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Intermittent internet, mostly noticed in the evenings
Hello. Over the last month we have experienced intermittent internet connectivity. It's noticed mostly during the evenings. I work from home during the day, and would notice a loss of internet. During the event, streaming services stop on our TV ...
Anyone getting internet connection?
Currently receiving no signal, just after midnight. Flashing green light on hub 3 and those two arrows turn red.
Resolved! upstream
what is the maximum upstream (dB)myou should accept on the hub 5?
Resolved! Still no 5x Modem Mode?
Sales rep and engineer both seemed to think I would be able to use my existing router with this newly installed 5x hub. I cannot. Is it just because my 2.40.13-2210.4 software needs updating?
POE and Virgin Media hub5 1gig
Hiya, I was wondering if the virgin hub 5 supports POE, since it has one port labeled as "2.5gig" in red and I am getting a yealink soon. Many thanks,Charlie
Hub 5X Modem Mode
I was informed I could use my own router by using Modem Mode on the Hub 5X when I signed up. Still, many months later the feature is not available. What is the latest update please? I can see others have newer firmware than me on their Hub 5X, but th...
check network status
I am seeing random high pings over 200ms at random times.I already have a 6db Attenuator on my hub 5Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID136200000010.939QAM 2561237000000010.439QAM 25623378000000939QAM 256343860000008.539...
Engineer meant to install boosters but text said work would be external
Hi,Got VM about a month ago. WiFi bad in kitchen so engineer booked to come and install booster.Got text yesterday to say work would be external and no need to be in.Do we think wrong sort of visit booked?Did online chat with VM who said engineer is ...
Red light flashing
Having issues with my hub 5 it's flashing red.. I've pressed the reset button and done this a few times still no change. Also the cable that comes from the white box inside my property it has an plug with a green led light this is also flashing.. Any...
Intermittent Broadband Connectivity Issues
My ethernet connection is intermittently dropping out (multiple times per day).I've tried different ports on the router, different cables, replacing switches, factory resetting the router.I did check the router logs and i'm getting these strange mess...
