Networking and WiFi
For queries with home networking and all things WiFi
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Wifi pod showing unknown connection

Hi one of my 3 pods is showing unknown connection in Connect app. I have switched it off at the mains, rebooted several times, no change. To not the Connect app has only recently started working again for me. I have a Hub 5. All worked well when new ...

Mchugs by Joining in
  • 3 replies
  • 0 kudos

Netflix asking for payment method.

Hi, I am with Virgin Media, Netflix is included in my subscription but when I log in to Netflix it asks for me to add a payment method and won’t let me use it, there’s some stuff I really want to watch on Netflix. please can someone help me? thank yo...

Area 21 Outage

At around 9pm last night my internet died. I have a Hub 5x with a beautiful blinking blue light. Did various soft and hard reboots aswell as a pinhole reset. Nothing. Called at 8am and was put through to the 5x hub team who say there is an outage and...

Fatmanp by Tuning in
  • 6 replies
  • 2 kudos

Treadmill causing interference.

Hoping for some help. We work from home and have connected the upstairs office to the router (Hub 5) via a Virgin Media supplied booster. I can't run a ethernet across the house the booster has been a good solution. All been fine till I got a treadmi...

How to request replacement Hub/router?

Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement?It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset as instructed by the support webpages. This got it wo...

PhilD9 by Joining in
  • 6 replies
  • 0 kudos

Hub 5 constantly drops out in modem mode

We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing.  However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...

Hub constantly dropping connection.

HiRecently my Hub 3 has repeatedly dropped connection, everything is affected, I have repeatedly tried to run service checks, They come back with responses saying come back in 23 hours, if there’s still a problem we will be in touch.I have restarted ...

Resolved! Internet keeps dropping in and out

HiI've been having issues for the past 3 days now where the WiFi keeps dropping. There's no issues in my area and an engineer is coming out to look at it but I'm wondering if the issue is potentially the main plug that gives the modem power? Or could...

Hub 5 no WiFi

Hi,app prompted me to reset to hub which I have done but the WiFi is no longer visible. Have also done full power down and back on and attempted pinhole reset. No joy. Solid white light on hub bottom right, no other lights visibleCan anyone help?

Cdms811 by Just joined
  • 1 replies
  • 0 kudos