POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Has anyone got any News on the Modem mode, on the 5x router?
How can I order WiFi pods? My app says I’m eligible for 3 but doesn’t give me the option to order them. I can’t run diagnostics in half of the house because the internet is so poor it says I’m not even in!
Had a intermittent internet connection for 22 months and counting, had a total re-wire in and outside 2 repulls and equipment still the problem exists.Being lied to,false info given not listen to and more, CEO executive team I emailed in March 2024 n...
Hi Martin and apologies for the delay in responding as I did not receive any notification. The problem is restricted to wi-fi devices. All ethernet devices connect and work properly. I still need to reboot the Hub every few days to access the setting...
For the passed couple of weeks, our internet has been hit or miss if it wants to work. We had an email to confirm we needed an engineer to come out - we booked an appointment, only for it to be cancelled 4 hours later saying to was Virgin's fault and...
Hi All,In a couple of rooms in my house I'm getting WiFi speeds below 30Mbps and I get frequent drop outs where no internet is being picked up at all. I've been through the instructions on the VM connect app, and trawled the website but can't find ho...
Hello,Having just finished cabling my house and moving over to Virgin Media, I was looking forward to connecting various devices in various rooms via wired ethernet. To my horror, all the devices (TVs, Blu-Ray players, Xbox One) are receiving an IP a...
Hi,For the past year or so, our upload totally drops for around 10-20 seconds every few minutes, this makes video calls and gaming impossible.I've tried:restarting the hubreplacing the hub (free upgrade from virgin)running the hub in modem only mode ...
Hi all so had a lot of these pop up in the logs yesterday morning early. Along withSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing Could someone please explain what they mean. I have tried to find out my self before pos...
