Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Packet loss, internet dropping out and thousands of post-RS errors per day
Hiya,I was hoping someone on here could help with this! I'm having realtively frequent issues with my Hub 3 in modem mode - I keep seeing high packet loss or the internet drops out all together for a few seconds from time to time. I have done the oft...
Slight packet loss today
Just a note about BQM showing slight packet loss hub is fine downstream power levels have never been a problem as they are now (meaning not the problem) and no T# timeoutslikely some noise in the areahttps://www.thinkbroadband.com/broadband/monitorin...
Resolved! 2 Months of T3 Errors - Virgin refusing to investigate.
Like many others in this forum, I've been getting disconnected from the internet several times a day, and looking at the logs on the Hub there's T3 errors logged around the time of each disconnection.I complained about this 2 months ago, and Virgin a...
VIRGIN CONNECT APP
I cannot access the Virgin Connect app as it keeps saying it cant find the hub . All the services are working ok but can someone help me with this issue please?
App cannot scan so having challenging time getting Pod
New to virgin broadband, fibre 1 gig and sky Q and 2 Q minVirgin App not able to scan WiFi strength so I used the chat system to get a Pod to boost a weak signal at back of house. It was an hour of waiting but eventually had a human chat who organise...
Resolved! Longer coax cable
I'm having to move my router so am after a longer coax cable. Can VM supply these?
virgin down overnight
last night my virgin wifi suddenly went down. i went to check the hub when i was disconnected from my game and saw the light on the hub 3 was flashing green and there was a green wifi symbol above it. i thought maybe it’d fix itself overnight seeing ...
Resolved! Red light on Virgin Media Hub
hi, I have a solid red light on my virgin media hub 3 for over 3 months. I’ve also been having issues with my WiFi dropping on a regular basis. I have called virgin media a few times and every time the advice is different by the technical people. I h...
Broken small white cable
We've had builders working in our flat & since they've finished the broadband has stopped working. We think it is the thin white cable that comes out of the wall that is damaged. How do we get it fixed and how much will it cost?Thank you
Resolved! Hub5 no internet in modem mode
I have been trying for two days to change my Hub5 to modem mode. I am connecting to an asus rt-ac68n router running DD-WRTV2 in automatic DCHP mode.I have followed this procedure.1) login using 192.168.0.1 and select modem mode with only port 4 conne...
