Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
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No internet AGAIN

I have had no internet since 7.45pm . Have rebooted hub. Have run remote test. Called Virgin who sent a txt link which means I am going around in circles and nothing getting done. There is a TV issues too but this is acknowledged on the Virgin sit fo...

WayWay by On our wavelength
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WiFi pod order issue

I'm on a volt package. I ordered a WiFi pod and when ordering I specifically asked for the Black Pod with the accompanying power cable so that I could place it suitably. The customer service rep on the phone said they would note this although they di...

curtm by Joining in
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Wall to splitter coax cable

Hello, we recently joined with Virgin media, however our coax cable that goes from the wall socket to the splitter is much too short for what we need, is there anyway we can arrange a visit from an engineer or have one delivered to us that is around ...

Resolved! Moving router

Hi, My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please? 

Samanmo by Joining in
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  • 157 replies
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Ordering a WiFi pod

Swapped to Virgin Media on 1st March, coming from BT full fibre. Opted for 1 meg broadband thinking I’d benefit from the best available router. The router was installed in exactly the same position as the BT router, yet signals upstairs are very poor...

Empato by Tuning in
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  • 12 replies
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Frequent T3 timeouts and internet dropping

I have been getting this issue on and off for the past 6 months. The modem is reporting lots of T3 timeouts causing the internet to drop for a few minutes. This seems to be happening at random times, and is getting more frequentI have the Hub5 setup ...

wardy277 by Joining in
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Broadband keeps dropping out

I see lots of similar posts and I'm not sure I see a fully successful solution yet so posting here also. Recently 'upgraded' to Hub 5 and now have regular issues with the internet connection dropping. This impacts all devices whether wireless or wire...

Malik1 by Joining in
  • 71 Views
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Wifi pods

I have a VM Hub4. I recently changed my package and am now getting 250Mb download(verified).However I have for a long time been getting a very poor signal in rooms other than the one in which the hub is located. For example signal strength right by t...

Why was my house missed out on full fibre

My village has had VM Fibre installed, but they missed the main road, however flats next to me have VM Fibre and houses behind me. I noticed the houses behind me, and their path was used to install VM Fibre to their houses, but stopped when they got ...

DI4 by Joining in
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New Xbox S will not connect to Hub 5 network

Help!My Daughters Xbox S suddenly stopped connecting to the Wireless network broadcast from my Virgin Hub 5. I tried connecting it into the back of the Hub 5 using an ethernet connection and it produces the same DHCP error. I've pin reset my hub, pow...