How to order a booster?

[Mullen1960]

• Hi, how do you order a WiFi booster? It says to do it by the connect app, but that just sends you round in circles. 

[David_Bn]

Good Afternoon @shibu_cni, thanks for your post on our Community Forums. and a very warm welcome to you!

Sorry to hear of the difficulty you've been facing on the Connect App when trying to order a Wi-Fi pod.

I'd be happy to assist you where possible.

Check out the envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[Mahir_4832]

Hi,

Could I also get some please, I am on a volt package and I have very poor signal. 

Thanks

[Adri_G]

Hi Mahir_4832, thanks for reaching out on the help forums and this thread.

Can we please ask to confirm if you've tried using the Connect App to scan the house for weak Wi Fi spots so we can determine if a Wi Fi Pod is suitable?
If you try running our diagnostics for the Wi Fi on the App it will provide you with the option to order your first pod where this can help.

Let us know how you get on and if you need any assistance.

[S-warby89]

Hi, I mentioned about signal strength when I called up to renew my contract and was told I can order via the app if it detected lower than 30mb (I think)? I have used the connect app and I get 15mb down 7mb upload in one of my rooms and I can't figure out how to order a pod? 

[Robert_P]

Hello S-warby89

Sorry to hear of the wireless signal issues experienced, we appreciate you raising this via the forums.

Usually Pod's can be ordered via the Connect App and following the in app steps? What happens when you test the signal in the property via the app and get the results advised? Does it advise a Pod is required? What happens when you try to follow the steps to order the Pod?

Details on the pod's and requirements can be found here and here If you're on Volt. We also have these tips for boosting the wireless signal strength and range within the property. Let us know in regards to the questions above and we can look into this further.

Rob

[Mirandagoll]

Hello! I also need to order pods. Wifi doesn’t work in my bedroom or the upstairs except for in the bathroom! I’ve run all the diagnostics, and VM isn’t offering me pods even though there is clearly no wifi connection in large areas of my home. Please contact me to set up an order of pods! I don’t know why it’s so complicated! Thank you. 

[Paul_DN]

Hi Mirandagoll,

Thank you for reaching out to us in our community and welcome, sorry to see you are not getting a great WiFi connection in some parts of your property, in order to order our WiFi Max you would need to run WiFi checks using our Connect App, if any black spots are picked up the app will guide you through ordering the Pods.

Regards

Paul.

[yugyessam]

1. Hi I was wondering if this is the right place to order a POD? I just re-signed my Virgin Broadband (M125 fibre) and I have no coverage in any room apart from the room the router is in.. Can you assist?

[Paul_DN]

Hi yugyessam,

Thank you for reaching out to us in our community and welcome, sorry to hear you have no WiFi coverage except for the room the Router is in.

There are so many things that can influence a Wi-Fi connection that are beyond our control, some of which include (but are not limited to) a fish tank being in the same room, walls being built with concrete instead of brick, or it could even be that your next door neighbour's router and Wi-Fi connection is interfering with yours there are some great hints, tips and general WiFi here.

The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following.

•    It's out in the open if possible.
•    If positioned near the TV that it's next to it, not behind it.
•    It's away from large bodies of water (e.g. fish tanks).
•    It's away from baby monitors, cordless phones and radios.
•    It's away from microwaves.

Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc.), the quieter the radio and, in turn, the poorer the Wi-Fi connection.

If that doesn't help, if you have the Hub 3, Hub 4 or Hub 5, you can download our Connect App which will allow you to scan areas of your home and will offer help. 

If after checking all the above you still need help please reach back out and we will be happy to help further.

Regards

Paul.

[Remya1]

Hi, how do I get two pods. My contract said I would be provided with them and my WiFi is just not good enough around the house. I’ve got awful connection in both of the offices which isn’t great when I’m working from home. They really need to put an order button on the app, especially when the room scan shows the poor signal!