Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Internet keeps disconnecting.
I keep losing connection to a music streamer which is connected by ethernet to my Hub3. Same thing happens when i try wifi. It's not the streamer as I tried a different one with the same result.An engineer was here a few weeks ago to relocate a Virgi...
Cancel technician appointment
Is there anyone on here from Virgin Media who can cancel a technician appointment I have scheduled for this afternoon. The fault was resolved last night but there is no appointment showing in my account and live chat is useless. Thanks
Hub 5 - 5Ghz not working
Afternoon,I seem to have encountered an issue with my Hub 5. It's been working great for the past six months, however today it seems the 5Ghz band has stopped working.I've tried turning off the 2.4Ghz band to force devices to look for and use 5Ghz, h...
Red light on router doesnt go
Solid red light on router which virgin do not bother with. Ridiculous, the Internet is frequently dropping out and virgin say the connection coming in is fine. Very difficult to get through it's frustrating and not working as suggested. I feel like c...
Hub5x Poor Wifi range, how to order wifi Pods
HiHad Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. (Spoiler: there is no modem mode currently on the 5x),the wifi ran...
Really strange problem
Ok, got a s/hub 1, it works well and does what I need it to do.Over the past couple of days Ive found something really strange, something that I've never came across before.When I have one computer on, my bbi works find, no issues, this is confirmed ...
Resolved! Broadband drops out regularly
My broadband is dropping out regularly. There was some work on the network in the last few weeks, and the problems arose then.I can reset the Wi-Fi in a few minutes, but this only provides a temporary fix.When the system comes back up, Wi-Fi resumes...
New router I didn't ask for. Should I be worried?
Virgin Media (bless 'um) have sent me a new router "Because you have both Virgin Media broadband and an O2 mobile plan, you’re now eligible for exclusive Volt benefits." The problem is that I haven't got an O2 mobile plan. (I was trying to sign up fo...
Wifi pod whirring noise
One of my wifi pods is making a quite loud whirring noise.The noise sounds like a fan is running and is quite loud.What can I do to resolve the problem?Regards Bill
Resolved! Packet Loss after VM outage
Two days ago we had one of those brief outages that took over an hour to recover from, having to factory reset modem and router. Ever since we've had packet losses, currently 16% using https://packetlosstest.com/Is this due to whatever was going on a...
