Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Virgin Connect app 'Oops somethings gone wrong on our end'
I have a new hub 5 1gb which is a week old. After a day I was able to connect successfully the hub to the Virgin Connect app to check the speed etc. it worked fine. Since yesterday though I can’t see any of my devices - I just get the message 'Oops s...
Flashing green light.
Morning.There are no faults in the areaSo yesterday morning my hub 5 started flashing green after an hour it then settled and then around 3pm yesterday afternoon it started flashijg again and it's been continus since, left router off all night turned...
Hub 3 faulty - please help
HiWe have several devices connected to the Hub 3. Every day at present one or more of these devices will lose their internet connectivity, occasionally all of them. We are having to switch the Hub off and on numerous times a week, sometimes several t...
Re: Wifi Pods not connecting to router
I have the same issue, received a new pod today but wont connect. Can anyone help?
Test router for connectivity
How do I analyze my hub 3 for connection status ? I am getting a number of drop outs daily from xbox and mobiles, however when analysing the wifi connection on my phone, I am showing "connected, no internet". Can I see how the router is oerforming ...
New Hub 5 connection issues
HelloRecently received my Hub5 to replace my old Hub3. All connected fine, but I used to have both a Virgin WiFi pod and an Ethernet connection running without any issues on the Hub3, but the Hub5 won’t connect and work with either. The WiFi works fi...
Resolved! hub 5 - simple straight swap from Hub 3?
A recent call from the promotions team offered me an upgrade from my current M350 and Hub 3 to 1Gb and Hub 5. I run the Hub 3 in modem mode with a Deco Mesh and an 8 port switch, plus a couple of Homeplugs (one of which feeds my VM TV box). Am I go...
Packet Loss
Hi. I'm hoping someone can help as I dont seem to be getting anywhere. Both my wife & I work from home so heavily dependent on internet/broadband. For well over a month we've been having issues on video calls whereby we freeze (but continue to see...
Is it common for ISPs to remove cabling for debt in the UK?
Am finally a homeowner after many years and I am having a real headache trying to get internet installed. When Virgin Media turned up they were really confused (but friendly and helpful), as there was a VM box with no cables in it on the property. Th...
Absolutely atrocious service and support
So this goes back to when I ordered my package and was supposed to receive a hub 5, and the technician installed a hub 4 instead and no one on here, or at Virgin CS seemed to give the slightest crap really, just a "they're probably out of stock and y...
