SuperHub 3.0 constant redlight

[Ianmaclaren]

Hi All

My SH3 developed a constant red light a few months back - it was not hot or badly ventilated plus the broadband worked.  Today it has cut out completely - VM diagnostics could not restart so I did this manually with a full reset without any success.  The 192.168.0.1 settings page is very slow and some settings cannot be reached at all.

I have had this hub for many years but is it now dead ? 

[Adduxi · Accepted solution]

The Hub really should have been replaced since it has the red LED failure.  However, it seems like it is on it's way out.  I would guess a Hub swap is on the cards.  If you wait here for a couple of days a VM Mod should pick this up and discuss directly with you.

[Lee_R]

Hi @Ianmaclaren thanks for posting and welcome to our community.

Sorry to hear of the constant red light on your hub 3 and for any concerns this may be giving you. I would like to help you resolve this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @Ianmaclaren thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R