Forum Discussion

reidm99's avatar
reidm99
Up to speed
2 years ago

Constant calls from 0800 052 8675

Hi, I have been getting frequent calls recently from VM (0800 052 8675).

When I did manage to answer one, I wasn't able to understand properly what the call was about -due to a combination of my poor hearing and the lady's accent.

Can anyone suggest what the call would be about?
Is that number used for sales or service?
Thanks.

  • Paul_DN's avatar
    Paul_DN
    2 years ago

    Hi reidm99,

    Thank you for reaching out and welcome back to our community, it has been a while, hope you have been well, sorry to hear you are receiving a lot of calls from what you believe is our Sales team, I can confirm it is our Sales team, if you do wish for these calls to stop, you can change your preferences Via your Online Account.

    If you need any further help, please do not hesitate to reach back out.

    Regards

    Paul.

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 years ago

    Hi reidm99,

    Thank you for reaching out and welcome back to our community, it has been a while, hope you have been well, sorry to hear you are receiving a lot of calls from what you believe is our Sales team, I can confirm it is our Sales team, if you do wish for these calls to stop, you can change your preferences Via your Online Account.

    If you need any further help, please do not hesitate to reach back out.

    Regards

    Paul.

    • EmilyB16's avatar
      EmilyB16
      Joining in
      10 months ago

      Hi, 

      I am having the same issue as above but don’t have the option to ‘opt out’ in the app and I’m sure I put that I didn’t want to receive marketing when I joined virgin a few months ago. Any way these calls can be stopped please? It’s multiple times a day everyday and when I have answered the odd one the line went dead! 

      • David_Bn's avatar
        David_Bn
        Forum Team
        10 months ago

        Thanks for reaching out to us EmilyB16, and a very warm welcome to our Community Forums!

        Sorry to hear you've been receipt of unwanted marketing calls from our team.

        If you're able to log into your self-care account via a browser, you should then be able to adapt your marketing preferences.

        We would however also advise that we are aware of scammer’s currently cold calling customers of our services, and rival companies, posing at Virgin Media. 

        Do feel free to take a look at our handy literature to assist you further

        Thanks,

        David_Bn

    • PMellersh's avatar
      PMellersh
      Tuning in
      8 months ago

      I too am receiving an unacceptable number of marketing calls. They purport to off me the best deal available but they always end up costing me more per month than I pay now, I always reject the offer. 

      I've tried changing my marketing preferences in my account but when I go to save changes, it returns the message "sorry your changes have not been saved, please try again later" What a surprise!!!

      • Martin_N's avatar
        Martin_N
        Forum Team
        8 months ago

        Hi PMellersh,

        Thank you for your post. I'm very sorry to hear about the marketing calls you are getting. 

        To confirm, have you tried changing the settings via different web browsers?

        ^Martin

  • smiley1's avatar
    smiley1
    On our wavelength
    10 months ago

    I have exactly the same issue this week, and I can't find anywhere to opt out of calls. The number is a genuine Virgin one and there is nothing on our account to allow opt out of phone calls

    • Zach_R's avatar
      Zach_R
      Forum Team
      10 months ago

      Hi smiley1,


      Thank you for your post and welcome back to our community forums. We're here to help.

      I'm very sorry to hear that you're receiving some unwanted calls. Have you answered any of them to see what the reason is for their call? If so, have you told them during the phone call that you would like them to cease calling further?

      Thanks,
       

      • smiley1's avatar
        smiley1
        On our wavelength
        10 months ago

        Yes I answered the first one Monday and told them not interested then on the next couple of calls I told them not interested but keep getting calls

    • newapollo's avatar
      newapollo
      Very Insightful Person
      10 months ago

      Hi smiley1 

      To log out of calls scroll down to the Your Account section on the Home page when you sign into MVM

      Then click on the Account Settings icon (shown in the screenshot below)

      Then on the screen that opens click on Marketing Preferences 

      Untick the box next to Sounds good! Keep me up to date in the Marketing consent section, and then click on Save Changes.

      It can take up to 30 days for the changes to take effect

      • marc_lucas's avatar
        marc_lucas
        On our wavelength
        4 months ago

        Thank you for sharing. I keep getting bombarded by sales calls from India very annoying. Hopefully this will stop them.