VM email advisement of local (Hove) upgrade after weekend with typically no further usefull detail offered so I’m assuming it’s part of 1GBps rollout?
I monitor several Hub3’s on same cable segment (7060 ?) so this is a placeholder in case It goes “pear shaped”:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/554536fa212e1a842d8fcd954fe0c404c7...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e523ab5975e7a037c54fa2651bb9292455...
DEFROCKED
I'll translate that: "When is VM gonna fix the wretched CONNECT App"?
Isn't that Horsey's ask?
Isn't that Horsey's ask?
@Sephiroth wrote:
I'll translate that: "When is VM gonna fix the wretched CONNECT App"?
Isn't that Horsey's ask?
Hey Dave - looks like FT are answering you?……. So perhaps you could test VM Connect on your iPad Pro (IOS v16.3) as FT won’t reply directly to me?
Probably because I keep publishing the errors they keep posting eg:
“For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data.”
Doesn’t work on my iPad Pro (4th gen - (IOS v15.x 16.x) )!! 😞 <pmsl>
EDIT: Ah….. you’re not on v10 Hub3 (router mode) on same NMS soft/firmware version as me? ….. and anyway none of us should be expending time/effort/inconvenience to retrain/educate VM staff that are too ignorant to reply correctly on forum (or privately if they have an “ego” issue?)
@horseman wrote:
@Sephiroth wrote:
I'll translate that: "When is VM gonna fix the wretched CONNECT App"?
Isn't that Horsey's ask?Hey Dave - looks like FT are answering you?……. So perhaps you could test VM Connect on your iPad Pro (IOS v16.3) as FT won’t reply directly to me? [SEPH]: Daft, isn't it?
Probably because I keep publishing the errors they keep posting eg:“For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data.”
Doesn’t work on my iPad Pro (4th gen - (IOS v15.x 16.x) )!! 😞 <pmsl>
EDIT: Ah….. you’re not on v10 Hub3 (router mode) on same NMS soft/firmware version as me? ….. and anyway none of us should be expending time/effort/inconvenience to retrain/educate VM staff that are too ignorant to reply correctly on forum (or privately if they have an “ego” issue?) [SEPH]: Correct. Hub 4 in modem mode, Horsey. I'd rather give £2/month to the donkey sanctuary than be in router mode, and another £3/month to the Met Police Benevolent Fund than use the wretched Connect app!
@Sephiroth wrote:
@horseman wrote:<SNIP>Naturally I can offer comprehensive daily records to support the above but I’m not expending my effort to sanitise these efforts to comply with Forum publication T&C’s while VM management pursue their facile political instructions to FT staff to restrict the support to some (ex SU/VIP) community members.
Horsey - I wouldn’t go that far. Indeed if the likes of you, me, Jem, Andrew and anyone else who had been defrocked had been deliberately disadvantaged by edict of the Social Media upper level muppets, they’d go up in my estimation for the sheer gall. No, the problem here is that VM don’t place customer support at a sufficiently high level of importance.
They have a process with which the muppets are content. That process is:
1. Grin and bear customer sentiment against the technical incompetence of the……. SNIPPED
You might want to revisit your estimation and award a “sheer gall” award Dave, ……..as FT have again replied to you and not me! <lmao> Absolutely hilarious…. And of course I’m so offended that I feel compelled to raise formal complaints for such inept support. 😛
EDIT; but do please pop back and keep us posted ….. 😉
Today the online “service status” recorded faults for TV & BB with estimated fixes by midday at time of posting. Whereas 0800 5610061 reported no failures and all my diags reported correct speeds exc VM Connect that continues with excess latency/jitter (presumably typical floating point issue with Hub3 overlays?)
Not surprisingly VM/FT are still not even acknowledging let alone confirming they’re (networks ) are aware of known “resource constraints/symptoms” !! As usual daily diagnostics available on request.
I’ll translate that. When will the Connect app or the Service Status monitor be fixed?
@Horsey
Do please try the one liner reply to the FT this time, Horsey! Here’;s your chance.
Tell them that the Connect App is broken as it incorrectly reports latency (+ anything else it incorrectly reports). In English or Latin, as long as it is really succinct and clear. Indeed, Latin is one of the most succinct forms of expression.
Ex animo tamquam deo.
Do please try the one liner reply to the FT this time, Horsey! Here’;s your chance.
Tell them that the Connect App is broken as it incorrectly reports latency (+ anything else it incorrectly reports). In English or Latin, as long as it is really succinct and clear. Indeed, Latin is one of the most succinct forms of expression.
Ex animo tamquam deo.
