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10 - 20% packet loss since yesterday evening

alstr
Joining in

on ‎03-05-2023 22:11

Seem to be getting harsh packet loss when playing games, browsing the internet and streaming media.

Started monitoring packet loss in the last hour and it's still continuing.

I'm in the WF6 area.

alstr_1-1683148263623.png

 

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎04-05-2023 12:30

Hi @alstr 

Have you used the /check-services/i  function? You can also a run a test on your equipment from there. If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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alstr
Joining in
In response to newapollo

‎04-05-2023 13:10 - edited ‎04-05-2023 13:21

Hi there,

 

Thanks for the reply! Seems that when I hit that page, my router completely loses internet connection and required a full restart.. ( could have been a coincidence ) I get the following message on that page:

alstr_0-1683202172056.png

Edit: Just called that number, they are doing work in my area apparently and expect it to be resolved at 6.. fingers crossed..

 

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alstr
Joining in
In response to alstr

on ‎04-05-2023 22:36

Despite calling the number again today, they have said there are no issues in my area now, and this problem is still persisting, getting even worse packet loss this evening. Anything you guys suggest?

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Steven_L
Forum Team
Forum Team
In response to alstr

on ‎08-05-2023 09:17

Hey alstr,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, how has your connection been running since you last posted, have you seen any improvements since your last post?

Kind Regards,

Steven_L

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