on 03-11-2021 12:16
Every time I try and log into my account I get the below error. Its been happening for a few weeks now. Can anyone assist, I can't get into my account at all
It's something at our end, and we?re working as fast as we can to fix it.
If you try again later everything will be sorted. Sorry for the inconvenience.
Need to do anything else?
Take me to:
on 03-11-2021 16:28
Hi @Robdogg111,
Welcome back to our community forums and thank you for getting in contact with us regarding this error.
Just to confirm, do you get this after entering your log-in details into your my VM account? Does this error occur on every page within your my VM account? Does this also occur on alternative devices and browsers?
Thanks,
on 03-11-2021 16:33
Yes, I enter my credentials and it looks like it will load but then I get that error. I can't get to any other pages in my account as it does not sign me in.
Same error appears on different devices and from different locations.
on 03-11-2021 16:38
Thank you for letting me know @Robdogg111.
Have you tried using an alternative web client such as outlook to see if the issue is with your mailbox? If so, have you tried the following link to change your password https://www.virginmedia.com/help/billing-and-payments/login-problems. Please note password changes take up to 15 mins to sync on our systems.
Thanks,
on 03-11-2021 16:40
It's nothing to do with my mailbox. It's when I try and sign into my account through the website
on 03-11-2021 18:50
Thank you for letting me know @Robdogg111.
Just to confirm, do you only get this error when logging in via our webpage? Have you tried clearing cache and cookies on that page to see if the issue persists?
Thanks,
on 03-11-2021 19:09
Yes and I've tried incognito mode on different devices as well
on 04-11-2021 08:28
Hi Robdogg111
Thanks for coming back to us. I'll send you a PM now to help further.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 22-11-2021 11:49
Hi @Robdogg111
Thanks for joining me on PM.
Just to update the thread, the online account issue was sorted.
If you do ever need us, please pop us a public post on here and we'll be more than happy to help 🙂
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 13-09-2022 17:14
Hi, I have the exact same issues, my dads account let’s me login but when I try my own account it says something gone wrong, tried different browsers, done all the above you’ve said here any chance you can help me login to my account please