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something's gone wrong

Joining in

Every time I try and log into my account I get the below error. Its been happening for a few weeks now. Can anyone assist, I can't get into my account at all


We're sorry this isn't the page you wanted.

It's something at our end, and we?re working as fast as we can to fix it.

If you try again later everything will be sorted. Sorry for the inconvenience.

Need to do anything else?

Take me to:

My Virgin Media home

Help & Support

Contact Us


Hey @Fishfish, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the apps.
I will assist you on this and look further in to this matter for you.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Joining in

I am getting the same issue with the same error message "somethings gone wrong"


I have managed to reset my password, however still getting the same error.


Not yet managed to access my account since joining and I have tried every method possible trying to log on using phone, pc, laptop etc and using chrome, explorer, Firefox and incognito mode and nothing works.

I have rang twice and been told it'll be sorted but I have heard nothing.

Please can someone help with this as it's extremely frustrating 

Hey @MatthewJD,

Firstly welcome to the Community Forums and thanks for the post.

Sorry to hear that you are having an issue trying to sign in to your My Virgin Media account. Having looked into the system and all the tests you have already done what I would like to do is send you a quick private message, I will get this sent to your shortly.

If you haven't used our private message feature before you can access it via the little purple envelope in the top right of your screen.

Speak to you soon. Joe

Hey @MatthewJD,

Glad we were able to get your issue resolved in our chat.

If you do get any future issues logging into your account you can find all help articles relating to our app here, otherwise do please reach out. 

Thanks. Joe

Hi there,

I have the same issue, i have just registered for virgin and online wanted to track my order, however i am met with this message every time i go to the orders page.


Hi Cyspratley,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues checking your order.

So I can take a closer look I've popped you over a private message.