something's gone wrong

[Robdogg111]

Every time I try and log into my account I get the below error. Its been happening for a few weeks now. Can anyone assist, I can't get into my account at all

We're sorry this isn't the page you wanted.

It's something at our end, and we?re working as fast as we can to fix it.

If you try again later everything will be sorted. Sorry for the inconvenience.

Need to do anything else?

Take me to:

My Virgin Media home

Virginmedia.com

Help & Support

Contact Us

[Ilyas_Y]

Hey @Fishfish, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the apps.
I will assist you on this and look further in to this matter for you.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[MatthewJD]

I am getting the same issue with the same error message "somethings gone wrong"

I have managed to reset my password, however still getting the same error.

Not yet managed to access my account since joining and I have tried every method possible trying to log on using phone, pc, laptop etc and using chrome, explorer, Firefox and incognito mode and nothing works.

I have rang twice and been told it'll be sorted but I have heard nothing.

Please can someone help with this as it's extremely frustrating 

[Joseph_B]

Hey @MatthewJD,

Firstly welcome to the Community Forums and thanks for the post.

Sorry to hear that you are having an issue trying to sign in to your My Virgin Media account. Having looked into the system and all the tests you have already done what I would like to do is send you a quick private message, I will get this sent to your shortly.

If you haven't used our private message feature before you can access it via the little purple envelope in the top right of your screen.

Speak to you soon. Joe

[Joseph_B]

Hey @MatthewJD,

Glad we were able to get your issue resolved in our chat.

If you do get any future issues logging into your account you can find all help articles relating to our app here, otherwise do please reach out. 

Thanks. Joe

[Cyspratley]

Hi there,

I have the same issue, i have just registered for virgin and online wanted to track my order, however i am met with this message every time i go to the orders page.

[Alex_RM]

Hi Cyspratley,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues checking your order.

So I can take a closer look I've popped you over a private message.

Alex_Rm

[gauste]

Hi Alex,

Apologies for reopening an old thread, but I'm having exactly the same issue across multiple devices and browsers. I have attempted sign in via my phone and PC on Firefox as well as Chrome and haven't been able to gain access to my account. Would you be able to assist with this?

Thanks very much,

Edd Young

[Lee_R]

Hi @gauste thanks for posting and welcome to our community.

Sorry to hear you're unable to access your online account. And sorry for any inconvenience this may be causing you. Are the services live on your account? Are you referring to an existing account or a former/not yet active account? As in those 2 latter scenarios, you're unlikely to be able to have any access. As you've reached out to us, I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[somoakie]

I'm having the same issue. Can someone please help? Tried multiple browsers etc.

[Lee_R]

Hi @somoakie thanks for posting and welcome to our community.

Sorry to hear you've not been able to access your online account. And for any inconvenience this may be causing. I'd like to take a look on your behalf. I'm going send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R