Same issue cant change my vm sign in details

[Vinchenzo]

Same issue  can't change vm sign in details  sends a link link dose not work then you are in a constant loop  only just renewed my contract got 28 days to cancel if no 1 gets in touch with me that's what I'll do

[Zach_R]

Hi @Vinchenzo, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm really sorry to hear you're having some trouble when trying to log into your My Virgin Media online account. To clarify, are you saying that you receive the verification email successfully but that the link included in them never works for you?

Thanks,