Trouble switching to Netflix via VM

[njewhu]

Hi just found out i have Netflix with my package. When i try to start the switch process I get the "Sorry, something’s gone wrong! We’re having some technical issues"message. 

Dont want to cancel my current Netflix subs till I can get this working!

What are the steps please?

Many Thanks

[Zach_R]

Hi @njewhu,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that you're having a bit of trouble with Netflix. Can you clarify exactly what steps you're taking to carry out the switch, and at what point in that process does the error message appear?

Thanks,
 

[njewhu]

Thanks for responding!

When you got to Entertainment Services you then chose Activate Netflix then you get the error message.

[Matthew_ML]

Have you already for a Netflix account from before this?

Can you attach a screenshot of the error please?

[njewhu]

[njewhu]

Yes I have already got a netflix account as i said

[Matthew_ML]

Is your  current Netflix linked to the account in any way and is this a private one or through Virgin?

Have you tried doing this on a different browser such as Firefox?

I would also make sure pops up are allowed. 

[njewhu]

Hi I have tried it on Safari and Google with the same response. I have a private Netflix account account already.

[Matthew_ML]

Is this private account already logged in?

Can you log out of this and then try and sign up, because you need to sign up to the email your Virgin Media is under, if your private Netflix is under this email this will be the reason its not working.

It will confuse Netflix because there is already an account with this email. 

[njewhu]

Ok i have logged out of all devices on Netflix and then tried again but I still get the"Sorry, something’s gone wrong! We’re having some technical issues" message.

Yes its the same email address for VM and Netflix