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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22338 Views
  • 38 replies
  • 7 kudos

Awful Customer service

Had problems since July. Opened complaints which are "automatically" closed without consultation, nothing ever gets sorted out, promised credit, no notes to support it. I work for a competitor and there is no way I would get away with such shoddy ser...

Jacjacs by Joining in
  • 199 Views
  • 1 replies
  • 0 kudos

Can't access My Virgin Account

Hi,I am trying to log in to my Virgin media account, but I can no longer access the email account that I registered it with. I am wondering what the steps would be to change the email associated with my account.Thanks.

Purchases restricted

 Anyone else have this error constantly? I’ve tried call the customer service team which I get the usual helpful advice of turn it off and back on again well that is when they aren’t busy hanging up on me or placing me on a 65 minute hold has to be...

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Meads_97 by Joining in
  • 345 Views
  • 5 replies
  • 0 kudos

Netflix deactivated

We renewed for further 18 months and got tv360 upgrade but immediately after doing install our Netflix was deactivated. After 6 painful chase up calls this has eventually been reapplied as part of our package but in the meantime 2 months dd have been...

Access to Account

I cannot get into my account on Virgin Media.  I have carefully written down my email address and password but it is telling me they are incorrect (they worked last time!).  I am told I owe a small sum of money from a change in my contract last month...

Grumpy2 by Joining in
  • 187 Views
  • 2 replies
  • 0 kudos