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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Upgrade To 360

Hi folks, I’m after some assistance please. numerous calls to VM over the last few days with regards to updating my boxes to 360.Currently have 4 boxes in situ and this morning I’ve been advised that I can’t upgrade all 4. I either have to remain as ...

SeanB1972 by On our wavelength
  • 10 replies
  • 0 kudos

Resolved! Issue with contract termination

I have issues terminating my contract, can someone help please?I got notification of the expiry of my contract in November so I called Virgin and asked if they make me an offer. It was not acceptable but was told as it is the end of the month they ru...

Mariol by Joining in
  • 3 replies
  • 0 kudos

Netflix Activation

HiI have the Volt package with Netflix included.I have been trying since end of October to get Netflix activated.I have spoken to customer services several times, had several IT tickets raised even raised complaints and Netflix will still not activat...

roy_1956 by Joining in
  • 1 replies
  • 0 kudos

Unable to create account

Hi VM team I get the below message when I try to create a VM account. I was with VM years ago. I have now returned and wish to use the same email address.Many thanks,B We're sorry to see you go  Now you’ve left us, we’ve closed your account and you c...

Bob28 by Joining in
  • 5 replies
  • 0 kudos

Changing to E-billing

I have had the same problem. Online suggests go to MY Profile, cannot see this! Eventually managed to get through to agents, twice stated they would action a change from paper to e-billing - empty promises!   I continue to be charged a monthly fee fo...

Netflix Activation

Unable to get activated via my virgin media , getting error message. Have 2 IT tickets outstanding on this but not holding out much hope for it to be rectified. Have seen exact same issue with another customer 2 weeks ago on here who had it resolved,...

basil123 by Joining in
  • 4 replies
  • 0 kudos