Forum Discussion

Hosay299's avatar
Hosay299
Fibre optic
30 days ago
Solved

Leaving return equipment

Hi I have had email saying ur send me a returns package via royal mail but only says for back up phone.

 

Does not list the other equipment router and tv box ??

 

Can someone check what going on as odd u just want backup phone back!!

 

Can u check and confirm if all the equipment is to be sent back in one go

  • Carley_S's avatar
    Carley_S
    15 days ago

    Thank you for joining us over private message Hosay299 

    Glad we've been able to work on getting this fully resolved for you now. 

    If you believe the issue is resolved, you can mark the thread as resolved by clicking the helpful answer given. This will show anyone else having an issue that an answer has been provided and direct them to the post. Alternatively, you can simply like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
     

4 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    30 days ago

    Hi Hosay299 

    Welcome back to the Community Forums. 

    I can check on our side to confirm what equipment is requested to be returned on the account. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down. 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      15 days ago

      Thank you for joining us over private message Hosay299 

      Glad we've been able to work on getting this fully resolved for you now. 

      If you believe the issue is resolved, you can mark the thread as resolved by clicking the helpful answer given. This will show anyone else having an issue that an answer has been provided and direct them to the post. Alternatively, you can simply like or 'kudos' the post if it helped you. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
       

  • Hosay299's avatar
    Hosay299
    Fibre optic
    30 days ago

    Seem vm do not want people to leave easy as I have chased twice now. 

    Just been told phone is but tv and broadband are not.