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RJT44's avatar
RJT44
Settling in
24 days ago
Solved

Unable to access My Virgin Media account via Chromebook

I keep getting the message below. Continued calls to support and latest confirmed that IT support avoiding the issue. Case escalated. Tried clearing cache etc and using incognito to no avail. Issue also stops me viewing Sky Sports via app on Chromebook too

Access via mobile and Amazon tablet OK, which suggests it's a Chromebook issue

 

 

Ooops – you can’t do that right now

We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe.

Try this:

  • Use a device you’ve signed in on before
    • Try again from somewhere familiar
    • If you’re on a VPN, switch it off and have another go


Still stuck? If this keeps happening, get in touch with us and we’ll help sort it.

Try again later

  • ...and as if by magic... Once I was finally able to connect my VM and O2 account, all seemed to get resolved. However, that was a tiresome faff too. So account access via Chromebook has now been achieved, but I still suspect there's an underlying issue with Chromebook access given the number of similar issues here.

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