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RJT44's avatar
RJT44
Settling in
2 days ago

Unable to access My Virgin Media account via Chromebook

I keep getting the message below. Continued calls to support and latest confirmed that IT support avoiding the issue. Case escalated. Tried clearing cache etc and using incognito to no avail. Issue also stops me viewing Sky Sports via app on Chromebook too

Access via mobile and Amazon tablet OK, which suggests it's a Chromebook issue

 

 

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  • Use a device you’ve signed in on before
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1 Reply

  • Hi RJT44,

    Thanks for your post and welcome to our community.

    We're sorry to hear you can't access your online account on your Chromebook device. 

    Are you connected via WiFi or hard wired to the hub?

    Are you able to log in when using a different device? 

    If there is already an open IT ticket raised for this concern, the team will be working on this and will have this resolved as soon as possible.