Unable to access My Virgin Media account via Chromebook

Hi RJT44,

Thanks for your post and welcome to our community.

We're sorry to hear you can't access your online account on your Chromebook device. 

Are you connected via WiFi or hard wired to the hub?

Are you able to log in when using a different device? 

If there is already an open IT ticket raised for this concern, the team will be working on this and will have this resolved as soon as possible. 

Hi Vikki_M

WiFi connection only as Chromebooks don't have ethernet ports. I can access via mobile and Amazon silk browser on Amazon firepad. Existing ticket P013062774, but to be honest I ahve little confidence your IT team are seriously looking into this as I've had to escalate twice and I'm now leading up to complain. If you can prove me wrong, that would be a great tick in the box on how unimpressed I've been with Virgin since joining a month ago.

Same problem here.

Can you try seeing if resetting your Chrome browser works to allow access to these sites? 

When in Chrome > go to Settings > Reset Settings > Click Restore Settings to their original defaults >Reset Settings. 

Keep us posted if this works for you or not. If not, we also recommend reaching out to Google Chrome customer services/forums to see if they're also able to support. 

Are both your browser and Chromebook up to date and running the latest version?

Have you tried using a different browser?

It's great that your chromebook allows the downloading of android apps.   Not all Chromebooks have access to the google play store to allow the downloading of apps, and not all apps support running  on Chromebooks. 

Have you tried downloading the My Virgin Media app and running that instead of just trying the browser version?

You say, ' Issue also stops me viewing Sky Sports via app on Chromebook too'. 

The SkySports app doesn't support running on Chromebooks, although the SkyGo app is supported.  Sadly you have to pay for Sky Sports directly through Sky to be able to use the SkyGo app)

When you say, 'access via mobile and Amazon tablet OK', are you referring to the Sky Sports app, or the MVM app? Neither are  officially available to download from the Amazon app store, and so can only be sideloaded.  have you tried downloading the apps? 

On a side note the VMTV Go app isn't supported on Fire devices and also has issues on the majority of Chromebooks since the apps only supported on android and ios devices

I have posted about this elsewhere. This is definitely related to Chromebook, I can even make it happen if I remote into a Windows computer from my Chromebook. I am unable to log into any VirginMedia app on my Chromebook or into the VM website, bizarrely I am able to log into the Sky Sports app on my Chromebook using my VM credentials. My best guess is that VM are trying something which breaks the Chromebook security as it still happens if I use Opera on my Chromebook. BTW VM support gets stuck in a loop as well, in 2 hours yesterday I was passed between 2nd line support and the gadget team 3 times!

Great to see so many comments, but nothing helps to resolve. Clearly it's a wider issue than a device related matter. I'll try and answer all the questions:

• yes; restored chromebook to factory setting - no joy
• yes, browser and chromebook up to date
• using firefox on chromebook - still no joy
• downloading the app onto chromebook - still no joy. I get the same 'OOps' message
• re, sky sports app - I get sky sports as part of my VM subscription. There was a time the app worked on my chromebook - it works as a mobile app, but then stopped. As for Sky Go - that's only for customers who subscribe directly to Sky - and that never worked on a chromebook
• access via mobile - yes via the app, and works as expected. I just fond the text too small
• access via Amazon tablet using their silk browser - I mean accessing the website - this works fine
• contacting Google - they are uninterested as they see it a VM issue

Seems I'm caught between a rock and a hard place between two megaliths not interested in resolving this issue. I'll percervere and spend my life callingn VM and eventually raise a complaint. As it's no long Richard Branson, I wonder who's the top bod to contact.

I wonder if this affects all Chromebooks or just some? Mine's a Pixelbook Go with an m3 processor.

Am following this as I also have been unable to connect to VM (and also o2) for almost 2 months.  I use Chrome browser on laptop and all is fine apart from these 2 websites.  I cleared cache etc, etc as VM advised with no improvement.  I gave up and installed Opera just to use for VM and o2. 

Hope you get sorted.

Same issue using a Chromebook. As per usual...VM have implemented something, probably security related, and not tested on all devices.