Forum Discussion

RJT44's avatar
RJT44
Settling in
2 days ago

Unable to access My Virgin Media account via Chromebook

I keep getting the message below. Continued calls to support and latest confirmed that IT support avoiding the issue. Case escalated. Tried clearing cache etc and using incognito to no avail. Issue also stops me viewing Sky Sports via app on Chromebook too

Access via mobile and Amazon tablet OK, which suggests it's a Chromebook issue

 

 

Ooops – you can’t do that right now

We couldn’t sign you in just now. Don’t worry — it’s just a quick pause to help keep your account safe.

Try this:

  • Use a device you’ve signed in on before
    • Try again from somewhere familiar
    • If you’re on a VPN, switch it off and have another go


Still stuck? If this keeps happening, get in touch with us and we’ll help sort it.

Try again later

Chromebook
My Virgin Media account

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 days ago

    Hi RJT44,

    Thanks for your post and welcome to our community.

    We're sorry to hear you can't access your online account on your Chromebook device. 

    Are you connected via WiFi or hard wired to the hub?

    Are you able to log in when using a different device? 

    If there is already an open IT ticket raised for this concern, the team will be working on this and will have this resolved as soon as possible.