My flatmate and I are parting ways as he is leaving Dundee to work abroad, so I have moved out of our flat as well. The account is under his name and its for our old address whereby the plan is due to end soon. I was wondering if the contract could be restarted, with the account moved over to me and the address changed to my new address in Dundee (which is compatible with virgin media).
Please help me! Thank you!
I need a member of the Virgin media team to contact asap thank you!
It will take 2 or 3 days for a VM staff member to get to your post.
To clarify: this is regarding BROADBAND ONLY. thank you!
Forum TeamHi Kb2620 👋 Welcome to the community forum! Thanks for posting.
Lovely to hear you are thinking of continuing services with us at a new address.
Sadly as other members of the community have already advised, we can't transfer an existing account into a new account holders name and address. Your flat mate will need to get in touch to cancel their account, and then you will need to set up a new one at your new address.
We also sadly can't help with new sales orders via this platform, so you will need to get back in touch with the team to place an order. You can either do this via our website 👉 https://www.virginmedia.com/broadband/packages or give the sales team a call on 📞0800 183 1234.
Hope you find a deal that works for you. Let us know if you have any further questions or concerns. Wishing you all the best! 🌞
You can't transfer names/accounts in that way except for limited circumstances (such as bereavement).
You would do better to set up your own account in your own name at your new address and get new customer pricing.
Caveats would be any email addresses on the existing account would close 90 days after leaving, you would have to return equipment and pay early disconnection fees for your remaining minimum term, loss of any existing landline number. Specifics would depend on you particular circumstances and how you share/pay for the existing VM service with your flatmate.
