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Oops something went wrong

Joining in

I have been trying to amend my direct debit details but every time it shows oops something went wrong. 

This page has not worked for months. I have tried Google Chrome, Safari, Firefox and Microsoft Edge. 

Cleared cookies and cache multiple times and still the same error message. 

Spoken to chat and every time they assume I want them to amend the details which not one of my messages has asked them to amend the details I want to amend them myself online via my account but it isn’t working. 

They close the chat and offer no assistance been on chat 4 times now. 

I do not want to call up as the waiting time is always long. 




Forum Team
Forum Team

Hey jcarey,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account and trying to change your direct debit details. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,