Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Extra 4 Pound Offer Help.

A2GMAN
Tuning in

4 weeks ago

A2GMAN_0-1726062228956.png

So I Have Just Had This Email Come by. tried to go to upgrade now and just goes to 

Oops!

Looks like something's gone wrong.

We couldn't find the page you're looking for.

Back to Homepage
 
 
 
So anyone else had this? 
0 Kudos
9 REPLIES 9

Steven_L
Forum Team
Forum Team

4 weeks ago

Hey A2GMAN,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your offer at the moment. Would you be able to clear your browsers cache and try to open the page again?

Kind Regards,

Steven_L

0 Kudos

A2GMAN
Tuning in
In response to Steven_L

4 weeks ago

sadly it is not working still.

0 Kudos

unisoft
Knows their stuff
In response to A2GMAN

4 weeks ago

and hasn't worked for most for months and months and reported many times on here. Usual VM response is to blame people's browsers. You could do it on a brand new built PC and get "Oops".

Oops - Virgin Media still hasn't fixed this!

0 Kudos

Matthew_ML
Forum Team
Forum Team
In response to A2GMAN

4 weeks ago

What error is it giving you?

What is exactly happening when you click this?

Does it come up all white or with an error for example?

Matt - Forum Team


New around here?

0 Kudos

A2GMAN
Tuning in
In response to Matthew_ML

4 weeks ago

Oops!
Looks like something's gone wrong.
We couldn't find the page you're looking for.

Back to Homepage

(Same As On The First Message I Just Wrote.) 

0 Kudos

Matthew_ML
Forum Team
Forum Team
In response to A2GMAN

4 weeks ago

Can you attach aa screenshot of the error for us please. 

Also are you making sure you have pops up allowed when clicking it?

Tried accessing it on Google Chrome? 

Matt - Forum Team


New around here?

0 Kudos

A2GMAN
Tuning in
In response to Matthew_ML

3 weeks ago

Oops!
Looks like something's gone wrong.
We couldn't find the page you're looking for.

Back to Homepage

0 Kudos

Anonymous
Not applicable

3 weeks ago - last edited 3 weeks ago

i got this every time i got an upgrade offer from Virgin, and if you search the forums you will see many, many,  other people have had this issue too (and probably countless more who don't know about or use the forums). I tried different browsers,  different PC and devices, but always got the same error.
The problem is Virgins poorly written software (and not you or your device) apparently they just cant be bothered to fix this long running issue.

0 Kudos

Steven_L
Forum Team
Forum Team
In response to A2GMAN

3 weeks ago

Thanks for coming back to us A2GMAN, you maybe on an older legacy package that may not be able to be upgraded online. We're unable to help with package changes or upgrades from the forums. Please could you call into the team on 0345 454 1111 and they will be able to help further to look into a new package for you.

Kind Regards,

Steven_L

0 Kudos
Top