on 03-11-2021 12:16
Every time I try and log into my account I get the below error. Its been happening for a few weeks now. Can anyone assist, I can't get into my account at all
It's something at our end, and we?re working as fast as we can to fix it.
If you try again later everything will be sorted. Sorry for the inconvenience.
Need to do anything else?
Take me to:
on 13-09-2022 19:21
Hi @Charlicrosbie thanks for your post here - I'm sorry to hear of your concerns raised.
Just before we take this further, can you please try and reset your password on your own account as this can resolve a lot of issues?
Many thanks
on 14-09-2022 10:58
Hi,
it doesn’t let me reset password or forgotten password as it says it’s need additional information on my account
on 14-09-2022 13:05
Thank you for letting us know @Charlicrosbie.
I can see you already have an active forum post/thread regarding this. To avoid double working this, please remain speaking to our team on the other post. Our team will do our best to help resolve this matter for you.
Thanks,
on 04-10-2022 23:03
Hi, my account does this too and has done so since I opened the account.
on 05-10-2022 08:06
Hi @annairvine73,
Thank you for your post and welcome to our community forums. We're here to help.
I'm so sorry to hear you're facing some issues logging into your My Virgin Media online account. Can you confirm what device you're using and the browser too?
Thanks,
on 05-10-2022 16:40
Hi,
I am using a Samsung phone and have tried Samsung browser and Google chrome both with incognito mode on and off.
on 05-10-2022 18:51
Hi annairvine73, thanks for the message and welcome to the forums.
I am sorry to hear that you are having an issue with this, can you confirm if this happens on multiple browsers and does this also happen on the desktop, tablet and phone?
Chris.
on 05-10-2022 22:58
Yes. Happens on everything and won't let me reset password.
on 06-10-2022 08:29
Thank you for the reply @annairvine73.
I'm sorry that the issue is still there 😞
I will assist you on this and see how I can help to get this resolved.
I will send a private message - watch out for the purple envelope inviting you in.
Kind regards.
on 09-11-2022 15:06
I've been having this same issue for the past week. I'n not able to access TV guide or channels using the app, Safari or Chrome on mobile or laptop devices.