hannahlucy___
5 months agoJoining in
Cannot Order a new TV remote. Stuck in a loop of 'Something went wrong'
I need to order a new 360 TV remote as it is broken. I have been online on my phone, laptop and Ipad to try and order a new one through the link on the Virgin website. Each time, I am met with 'Something Went Wrong'. The options are to call 150 or speak with a live agent.
The live agent button just does not work on any device, and when I call 150 the automated voice sends me a link to the website and ends the call without putting me through to anyone. I am stuck in a loop.
It is SO frustrating. It is clear this is a problem, because I have read other posts on this forum that have experienced the same.
PLEASE can somebody help me order a new remote???
Thanks for posting and welcome to the community.
I'll send you a PM now to assist further.