Unable to access email account

[Susuz138]

I registered an account back in March but cannot access my broadband account. I just get error code AP103 or DF01. Any ideas what is wrong? 

[hamtrektng]

@Travis_M, I have tried resetting my accounts password numerous times and I can't seem to login to Thunderbird or Mail with this account. Webmail is fine. What is happening?

[Megan_L]

Hi Hamtrektng,

Thanks for using the Community Forums to get this issue with your Email looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

Could you firstly tell us or offer a screenshot of what you see when you try to login to your email please? 

What devices can you not access it through?

Thanks,

Megan_L

[hamtrektng]

Upon accessing it through Thunderbird IMAP and Mail IMAP I still get the Username and Password login issue. My password has been changed by me a few times and still unable to login via these apps.Someone help! I do not wish to use Webmail all the time as it is time-consuming process!