new account on the same email but cannot access the new one

[jmdelaf]

After quitting last month returning the hardware and closing the account I have changed my mind and signed a new contract with VM now I cannot access my new account, as i sign in it keeps going to the old account, as I am deaf I cannot use the phone I can only text or email, I have try online chat with VM and not one is able to help they keep kicking me from one bot or live person to another, I have spent hours traying to get some help, please note that my broadband is up and running. Can someone here HELP?

thanks for lisening to my rant.

[Paul_DN · Accepted solution]

Hi jmdelaf,

Thank you for reaching out to us in our community and welcome back, it has been a while, sorry to see you have been unable to set up an Online Account since returning to us, as this is a new account the number will change, please set up a new Online Account using the new account number and a different Email address.

Regards

Paul.

[jmdelaf]

Thank you for your reply but I have tried, tried every which way to not avail, when i sign in it keeps going to the old account even with new email address, it may be due to the post code and home address.

[Paul_DN]

I have sent you an invite into a private chat so I can help further, please look out for the white envelope to accept.

Regards

Paul.