Its now over 4 months since i signed up for a deal for broadband. they said they would send me £80 amazon voucher within 3 months. i sent a complaint last week that i have not received it. still no reply and no sign of voucher.
Signed up to Virgin Media last month and agreed on sign up with the agent he would apply a £3 rolling credit and surprise surprise first bill is wrong no credit has been applied.Even got it in writing from the sales agent. Phones up Virgin yesterday ...
I ordered a new contract for broadband at a lower price on 27 September through the My Virgin Media app. The pre-contract document and order confirmation advised that the new service would be activated on 1 October. I was expecting the new contract t...
Hi Can anyone help. I've been trying to give notice to cancel my broadband at the end of this month. I am on WhatsApp chat and been on for an hour now. I was on it yesterday from 8.09am and didn't get a response til 16.36,which by that time it was t...
Hi i recently signed up for virgin media but i accidently misspelled email address i need welcome email
Hi,I made a manual payment (I live in a house of 6 students) so we thought manual payments was the best idea. Unfortunately, I've now been charged twice. I really didn't want this to happen, so if there's any chance I can find a way to get it refunde...
I've tried to log in to my account, not possible. My email address doesn't exist, my account number doesn't exist but every month you're sending me a bill to the same email address. Someone erased all my details from your system?
No Please help - I can’t access the app or my account online. I can’t access the phone line, or make a payment online.When I request the payment link to be emailed the system crashes.
Hi Thereas of 26/9/23 I have been trying to update the direct debit info on the virgin media website but every time I click the button all I get is oops there been a problem I have tried to update account holder info too but again I get an oops error...
Virgin set up an account without even enabling a direct debit. They have massively overcharged me for phone calls, then suspended the account so neither TV or landline now work.They insist I pay the bill, but any attempt to either pay, or set up a di...
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