Netflix hacked
Hi on Friday 17th October I received an email telling me that my Netflix email has been changed even though I didn't authorise this, obviously I was very concerned and was wondering how this was possible, I reset my Virgin email password and went onto Netflix to see how this happened and how I could change it back, I was told I need to get a service code on my account to change it back however I was only logged in on my two Virgin 360 boxes and the service code that was showing Netflix told me it was wrong, so I asked Virgin and they said they don't know anything about the service code, now I know people will say you need to speak to Netflix but I have and they just tell me it's Virgin I need to speak to and they can't do anything about this, like a lot of people the account language has now changed to Spanish and despite multiple calls and live chats none of the agents at Virgin seem to understand I'm telling them that a new Netflix account needs to be set up with my email and the old account deleted as the email has been changed on that account and somebody else is using it but they seem to think I just can't log back in and keep telling me to log in with my email but obviously because there's no account linked to my email it's coming up as no account linked to this address, is there anybody here who knows how I can fix this or speak to someone who can help me fix this as it's been going on for so long and every time they call or I speak on live chat I can tell they don't want to deal with the problem and keep passing me from person to person asking me to try things to fix it that I know full well won't work.170Views0likes10CommentsOutstanding balance email sent before next scheduled direct debit date
Dear Virgin Media This morning, Monday 3th November 2025, I received an email from payments@notifications.virginmedia.co.uk stating that there is an outstanding balance on my broadband account. The email states that this could be because I missed a payment due date or there was a problem taking your payment. To be clear, I have not missed a payment. After logging into my Virgin Media account, I confirmed that my next payment date is Wednesday 5th November 2025 and there is no outstanding payment from my last bill. The direct debit for that bill was taken on Monday 6th October 2025. As you can imagine, I am concerned and confused by this notification. My direct debit details are correct in my Virgin Media account, so I do not plan to make an early payment and will allow my direct debit to take payment as scheduled on Wednesday 5th November 2025. Please explain why I received an outstanding payment request when my balance is clear and confirm that I will not incur any late fees as a result of a payment request issued before my scheduled direct debit. I look forward to hearing from you. Thanks276Views0likes7CommentsCreating an app password for a secondary account.
Hello, I have a blueyonder email address and want to set it up on my new phone on the Outlook app. I cannot see a way of accessing the app password with the new O2 sign in system. My account is a secondary account - my father is the main account holder. I can log into "my virgin media" on my laptop. I click account settings, then virgin media mail settings. This takes me through to my Virgin Media O2 ID settings. When I click manage linked accounts, there is no option to change my app password, instead, it only says "add your virgin media account". If I go through this process, it attempts to transfer the main account to me, rather than adding my secondary account. If we log into the main account, it only lets you change the app password of the main email address, rather than any of the secondary email addresses. Any assistance would be gratefully received!Can’t enter a “valid” email address on sign in
When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the email address it displays is the one that you’re telling me isn’t valid! So now I can’t access my account. What am I supposed to do? PS. Can’t search for tags on Safari mobile, and Safari desktop displays the message, “Forbidden. You don’t have permission to access url”, which is why I’m using mobile. Is anybody at VM actually checking that these things actually work?Solved1.5KViews0likes68CommentsFather with Dementia
Hi. I'm trying to change my father's email address and Password to a new one we can use to manage his account going forward as he has Dementia. When I arrive at the 'link accounts' screen to Register for online services so we can manage his Virgin Media, it finally shows his old (over 10 years old) Blueyonder email address which A. We can't access and B. We don't know his password for. So we can't then change ANYTHING on his account. ALL we want to do is - Set up a new password and email address on his Virgin account. Delete his old email address completely. Register his account online so we can amend his package (what's insane is we want to probably ADD to it, and Virgin are making it almost impossible). Can someone PLEASE help us, as we have tried online and the customer service is appalling, they said 'we've changed the email address' twice now and it's STILL coming up with his old Blueyonder email he must have used years ago to sign up. We are pretty desperate trying to sort things for him and dealing with Virgin is beyond difficult. Thanks84Views0likes4CommentsStill can't change manage my account.
This is getting beyond a joke now. After, a recent problem where a VM agent regenerated my access code and I was hacked, also allowing the hacker to clone my phone. You would say that one of the first things to do is change your email password. BUT, since VM introduced this new VM02 ID system, when you try to manage your account - it crashes. It was suggested that I call VM and they can change the password - but it turns out that is only the VMO2 password they can change not your email password. Changing your password is a basic function so why is it so complicated to allow people to do it!!!!123Views0likes15CommentsNo Account Number or Welcome email
I joined Virgin Media for broadband in September but I have never recieved a welcome email or letter, nor have I received a bill. This means I do not have an account number so I cannot call customer services (since they require the account number to pass the security check). I have checked my junk email and all possible email addresses but I have recieved nothing. I do not have any emails from Virgin, but I do have my pre-contract documents via text message. How can I get an account number to access my bills/app/settings?"it appears that some information that we need to process your order was missing."
Hi, I got the below email this morning from VirginMediaWebsales@virginmedia.co.uk, do not call this included number . ----------- Hi there, Thanks for contacting Virgin Media about getting some of our services. It's great to hear you're thinking of joining us! We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500. As we need to look further into the details of your order before we can go ahead with your install, any pre-payment that you have made online will not be processed until your install date has been confirmed. We're looking forward to hearing from you! Kind regards, The Virgin Media team ----------- I will note that although I have not publicly posted it, the email did include my online order reference number that was attached to the contract documents I received when I changed my package, so I have reason to believe the email is legit, and not a scam designed to get people to phone a premium number. When calling the number I get an automated message to advise that the number is no longer in use, and to contact o2 or VM (depending on who you are calling for) so I hung up. Get a text from my mobile provider that I have been charged for the call (its not included in my minutes) and have been deducted 40p. If this is a legit email, and virgin are giving out a dead premium number people are still being charged £0.40 per minute to call that need to be addressed. Can a VM associate have a quick look over the notes on my account as see if there is any reason Virgin Media is asking me to contact them. Many Thanks.Solved163Views0likes1Comment