I cant Contact VM
We have Virgin as our media supplier. The technology is good and the TV box is much liked by my wife and there will be grumbles if I change it with another supplier The problem is with the Admin and I have pasted part of the letter, in desperation, that I sent to an address in Sunderland that I found on the VM site. "I received an Email with an invite to see my VM services bill on the 15/05/25. Since then I have tried to do that with no success. The System doesn’t recognize my Password and trying to get a new one it doesn’t recognize my Email address. This is odd as I have had it for decades and it is used by VM. Against the Acc.No. is an Email from gmail.com which is again strange as I dont use it. What a mess it all is. Why do I need to go through this: just send me the Bill in plain text, it’s nonsense as it is. Obviously I have tried phoning all the help numbers but only ever get an AI assistant (the same one) who can’t solve the problem either. ‘She’ sends me text messages to an old dumb phone even though I have given my smart phone number several times. There seems no way that I can get to talk to a live human being. I am so weary of this situation I am considering stopping my Direct Debit; this should get a response from VM. But I will try this letter first. Once I have made contact I’m considering ceasing my contract and switching to another provider. Sky is actually cheaper anyway." GaryUnable to verify new email address
So I wanted to change my email address on my account. Simple process really - never had issues with any other website. Until VM with their glitchy system. So it sends a verification email, which when I click on the link to verify the email, it asks me to login. So I use the new email address and my password and then the system says “email not verified” and the cycle begins. I can login via my old email still. why can’t the website allow me to verify with a code or something else. This is taking far too long for VM to fix. any help anyone please?Email updating
When I signed up for a new 18 month contract after spending years on the rolling contract terms, the confermation was sent to an email address that is no longer avalable to me. Could anyone help me getting the old email address removed and future mail sent to my current email address.Unable to access my virgin media app to see my account and make changes
I have had to cancel my Virgin Media account before services were provisioned, due to delivery delays. Via a Virgin Media sales representative doing door to door sales since Virgin Media became available in my area, I have registered with Virgin Media again via him. As the new and old VM account created are using the same email address, I'm now unable to login to my new Virgin Media account, nor can I change the email address associated with my old one. Really frustrating, I'm unable to see when the installation will take place or order additional services.can’t make an account
When I set up my contract I never received an email or an account number or area reference. I then later recieved a text message from virgin telling me that my email address no longer existed so i had to register but I cannot make one due to having no account number or area reference. After about 30 mins on the phone about a month ago I managed to get through to an actual human and I explained my situation and was told that a letter would be sent to my address with a code to be able to set up my account over the phone. I still have not received this eventhough I was told i would receive the letter within a week. Also, my direct debit is no longer working to pay so I now have to make payments over the phone and I have to pay £7 more each time as they give me a late fee. I am so unhappy with my experience that has been ongoing for months.Two Early cancellation fee emails?
I am changing broadbands from Virgin media to Vodafone, after completing the process in Vodafone, I have received two Early cancellation fee emails sent a day after the other with a different reference number and a different fee amount. Which Early cancellation fee should I pay? And how do I download the final bill?