Creating an app password for a secondary account.
Hello, I have a blueyonder email address and want to set it up on my new phone on the Outlook app. I cannot see a way of accessing the app password with the new O2 sign in system. My account is a secondary account - my father is the main account holder. I can log into "my virgin media" on my laptop. I click account settings, then virgin media mail settings. This takes me through to my Virgin Media O2 ID settings. When I click manage linked accounts, there is no option to change my app password, instead, it only says "add your virgin media account". If I go through this process, it attempts to transfer the main account to me, rather than adding my secondary account. If we log into the main account, it only lets you change the app password of the main email address, rather than any of the secondary email addresses. Any assistance would be gratefully received!
Father with Dementia
Hi. I'm trying to change my father's email address and Password to a new one we can use to manage his account going forward as he has Dementia. When I arrive at the 'link accounts' screen to Register for online services so we can manage his Virgin Media, it finally shows his old (over 10 years old) Blueyonder email address which A. We can't access and B. We don't know his password for. So we can't then change ANYTHING on his account. ALL we want to do is - Set up a new password and email address on his Virgin account. Delete his old email address completely. Register his account online so we can amend his package (what's insane is we want to probably ADD to it, and Virgin are making it almost impossible). Can someone PLEASE help us, as we have tried online and the customer service is appalling, they said 'we've changed the email address' twice now and it's STILL coming up with his old Blueyonder email he must have used years ago to sign up. We are pretty desperate trying to sort things for him and dealing with Virgin is beyond difficult. ThanksStill can't change manage my account.
This is getting beyond a joke now. After, a recent problem where a VM agent regenerated my access code and I was hacked, also allowing the hacker to clone my phone. You would say that one of the first things to do is change your email password. BUT, since VM introduced this new VM02 ID system, when you try to manage your account - it crashes. It was suggested that I call VM and they can change the password - but it turns out that is only the VMO2 password they can change not your email password. Changing your password is a basic function so why is it so complicated to allow people to do it!!!!No Account Number or Welcome email
I joined Virgin Media for broadband in September but I have never recieved a welcome email or letter, nor have I received a bill. This means I do not have an account number so I cannot call customer services (since they require the account number to pass the security check). I have checked my junk email and all possible email addresses but I have recieved nothing. I do not have any emails from Virgin, but I do have my pre-contract documents via text message. How can I get an account number to access my bills/app/settings?
Still unable to Link Virgin Media account since new Sign-in process introduced
A long time VM customer everything was working all fine... until Monday 14th July 8am when this was introduced without prior warning! New windows introduced, chopping and changing, willy nilly, throughout that day. Only made worse when Customer services & Complaints team were clueless as to what was going on. Anyway, cut a long story short... right now (Fri 1st August, can't access any VM stuff on laptop), trying to Link Virgin Media account, after entering correctly the Account holder's last name, Account number and Area reference number - the system FINDS my VM account, I then confirm the address related to that (call this X say) BUT the next screen says it's going to send an approval of account transfer verification email to address (X???) - I CANNOT access it because domain does not exist HOWEVER I have been using this okay as a USERNAME to login to my VM account for years prior to the 14th July. Why has the system not sent this approval of account transfer verification email to my registered @ntlworld.com address (where all my emails come in & out okay) behind my USERNAME login (X)??? Absolutely abominable this - gotta be the worse customer/complaints service I've experienced in my entire life! Any ideas or a resolution, please?! (P.S. Can't even connect to my @ntlworld.com account via a client program because there appears to be a password on it too!)How am I now supposed to access to my other VM mailboxes?
The way this VM O2 ID authentication change has been handled is disgraceful. They appear to have rolled it out without any prior testing. Just like Elon's "move fast & break things" approach, this has now resulted in a "rapid unscheduled disassembly". For gawd's sake do things properly, Virgin Media! I'm seriously considering moving my email away from these clowns who can't seem to do anything right. It's not as if changing the password is something that offers the customers any extra value at all; this was purely of benefit to the service providers (VM & O2). So we go through these ridiculous extra steps just to verify a new password they want us to adopt? Crazy! If I understand the limited advice provided by other contributors in these forum pages, if the user previously had multiple (say "..@blueyonder") mailboxes under VM, that user now needs to set up VM O2 IDs for each extra mailbox: this is in addition to the VM O2 ID he/she has already been obliged to set up for the primary mailbox. What is the justification for that, why is that necessary? If I previously had 4 mailboxes available under my previous VM email sign-in & ID, why do I now need an additional VM O2 ID for each individual mailbox? There has got to be a better way of catering for this user requirements scenario. I am so disgusted by this lazy thinking by VMO2, I am seriously considering changing my email addresss & moving to another ISP (no small project, as any reader will appreciate). Apalling customer service (NOT!)
