Virgin Media Community

[Susuz138]

I registered an account back in March but cannot access my broadband account. I just get error code AP103 or DF01. Any ideas what is wrong? 

[Steven_L]

Hey @Susuz138,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you were having with your online account yesterday, we did have some issues with the online account system for a few hours yesterday but this has been resolved now. Are you still having issues or are you able to access your account now?

Regards,

Steven_L

[Susuz138]

Hi Steven

I have got a bit further! I managed to register, and send back the email confirmation.  I then had to complete my profile with security quesion but I have again got an error code!

[Travis_M]

Hi @Susuz138

Thank you for your reply

Are you able to access it when using a different web browser such a Google Chrome or Firefox?

Regards

[Susuz138]

Thank you Travis

All sorted now, accessed through Chrome. It would not access the account via Samsung Internet.

Thank you for your help

Susuz

[Zoie_P · Accepted solution]

Thank you for updating your thread Susu138,

We are glad to hear all is working 🙂
Zoie

[taracampbell73]

Hi,

I'm having the same issues of not getting into my emails.  Can you tell me how exactly you resolved yours.

Thanks

Tara

[Ayisha_B]

Hi Tara 👋,

A warm welcome to our Community Forums and thanks for your post. It's great to have you with us here.  😊

I am sorry you're having some issues accessing your emails. 

I'd love to assist further! Can you advise if you are getting any specific error? 

How are you accessing these?

Hope to hear from you soon.