Megan_L
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Joined 6 years ago
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Re: Booster Plug blown in socket
Hi Pat353, Thanks for chatting with me & Paul in our PM's, I'm sorry that we couldn't help in this instance as you're a Virgin Media Ireland customer, but here's the Contact Us Page for our Ireland partners. They will be happy to help in this respect. Thanks, Meg163Views0likes0CommentsRe: latency, and general lag
Hi GMJay, Thanks for chatting with me & Rob in our PM's, I'm glad we managed to get an engineer appointment booked for you. If you need to check, change or cancel the appointment you can do so on your Online Account 🤗 Please let us know how it goes! Meg321Views0likes3CommentsRe: wifi connected, but no internet
Hi Imraned, Thanks for your post and welcome to our Community Forums 🙂 Sorry you're having this issue with your Hub, I've had a look at your services today in order to do a few diagnostic checks and can see it's back online, however there are a few aspects that are out of spec and need addressing via an engineer visit. I'll send you a PM now so we can get this booked in for you and get your Hub running smoothly again. Speak soon! Meg449Views0likes0CommentsRe: Account query
Hi Daz28, Thanks for posting and welcome back to our Community Forums. We're sorry there's been some confusion with the new contract you've taken up online where Sports TNT has been removed & you've accidentally gone into a new contract. If you're still in the 14 days cooling off period then you can revert back to your original contract. Or if you want to keep the same offer and add TNT Sports on your new contract we can do this too, but you will still be within the new 18 months term as it was an order for a new package online with add-ons that changed the content and pricing. Please the our Legal Stuff site here to see our Terms & Conditions. Please let us know what you would like to do. Thanks, Meg759Views0likes2CommentsRe: VM landline not ringing nor showing on some mobiles, yet landline has ringing tone from mobile.
Hi NickR50, Thanks for coming back to us, we're sorry you feel so frustrated at this point 😥 I can see that our colleague Ayisha has sent you a private message in order to get this issues looked at, please reply to her and she will continue to help. Thanks, Meg366Views0likes0CommentsRe: porting out landline number
Thanks for coming back to me Olbasoil 🙂 As adduxi mentioned I explained it after Highway asked a question along the same lines 😁 Once you give us your 30 day notice to leave you can contact your gaining provider and give them your disconnection date. They should be able to time your activation with your disconnection, but there's not much else we can do other than book your disconnection. Most of the legwork will need to be done by your new provider in order for them to transfer your landline number from us, to them. All we do when we're the losing provider is book the broadband & TV cancelation with a number port-out & keep the landline service active indefinitely until it's been ported out. I really hope my explanation is easy to understand! 😅 Let me know if you'd like to start your disconnection journey and we'll go into a PM together 🤗 Thanks, Meg769Views0likes0CommentsRe: Fraud in its finest
Hi TashAngryCustom, Thanks for your post and welcome to our Community Forums 🙂 I understand this is an issue around your bills and how they've seemed to have become out of control whilst you've continuously paid £50.50 each month. Can I ask if you have access to your MyVM E-Billing please? If there was any kind of increase or added charges, you would have been able to see them on here. If you don't have access to E-Billing, we would have sent you paper invoices too. I mention this because there are annual price increases that sometimes crop up and/or PPV/usage charges that are added to the bill. If you haven't kept up to date with your invoices before paying the £50.50 one off payments each month, then your partially unpaid bills may have rolled over onto the next month in a continual cycle, building up over time. This is why we always recommend keeping up to date with your bills via the tools we've created. I'll send you a PM now so we can take a closer look into what's happened and get it sorted. Speak soon. Meg8.1KViews1like0Comments