Forgot email not working

[Mounty1]

I’ve Never been able to access My virgin media account And tried to do forget email and I put Correct details in and it says this We haven't been able to find your details with the information you have provided. I want to be access my virgin media account as got a renew offer but can’t look at it because of this issue 

[Lee_R]

Hi @Mounty1 thanks for posting and welcome to our community.

I'd love to help you access your My Virgin Media account. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @Mounty1 thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R