Final bill cannot be disputed

[stevegilmour]

I thought as I had terminated all my services and returned the equipment my ordeal with Virgin was finally at an end. Oh no, I've received a final bill which I do not agree with so I contacted customer service via chat as trying on the phone is literally impossible. I've been told they cannot access my bill as my account is closed... WHAT? incredible, unbelievable and extremely unprofessional. I was told just to pay the bill!!!! 

I'm not paying till I get answers but apparently that's not possible. Am I living in an alternate reality? My credit score could be damaged by the incompetence of VM and that surely is against some law, how can someone be told to pay a bill even virgin's own staff cannot access? I have an open case with the ombudsmen, will I contact them again? I'm now at a point where I want to bill VM for all the time I have spent trying to sort out their incompetent service.. 

[Gareth_L]

Hello stevegilmour

Thanks for your post and welcome back to our community.

Sorry to hear the troubles you have been having with your final bill.

Would you like me to take a look into this for you and see what has happened?

We tend to not deal with billing or any package changes on here, However due to the lack of help when contacting us. I would like to get this resolved for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L