Forum Discussion

3Spaniels's avatar
3Spaniels
Tuning in
14 days ago
Solved

Final bill

hi,

My account closed on 30th April and because my new services from another provider began a couple of days earlier, I was advised by email of the fees owing to VM because of this.

My final bill showed a small net amount owing to me.

I have not yet cancelled the direct debit so VM can finalise but understand from other queries on here that this may not happen.

The app shows £0 will be taken on 14th June. 

My query is how is all this going to be finalised?
Will I get a proper bill?
I don’t want to be a debtor.

 

Many thanks

  • Hi 3Spaniels, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

2 Replies

  • Hi 3Spaniels, thank you for your post.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team

      Hi 3Spaniels, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel