Final Bill - Not received yet
Hi all,
I have recently disconnected my Virgin Media services as I moved abroad. The disconnection date was the 30th July, but I have still yet to receive the closing bill.
I am a bit concerned, as I cannot phone the Virgin Media helpline to resolve this issue, and the payment date for the next bill is 7th August.
Would it be possible to assist me with how to resolve this issue please?
Paraskevas
Hi Paraskevas
Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.
You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.
Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill detailing any credits you may have for the services you haven't used. They then refund those monies by cheque