Password to access DSAR data incorrect

[DrPeter]

The password i got via text does not work with the zip file that I have downloaded from kiteworks. Been on the phone to 150 for ages. Please help

[DrPeter]

I have waited weeks for this data and now they are saying I must submit another DSAR and wait again!! Can't anyone please sort this mess out?

[用心棒]

Issue has been flagged to the forum  team to see if they are able to help. Whether they are able to help or not consider contacting the ICO for advice and to submit a complaint.

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[Joseph_B]

Hey @DrPeter,

Welcome back to the Community Forums.

Sorry to hear that you are having an issue accessing your request, if you email the team here DataSubjectRights@virginmedia.co.uk, they will be able to get this looked into for you.

Thanks. Joe

[DrPeter · Accepted solution]

Panic over! It weas my fault. There was a bracket at the end of the passcode that i didn't realise was part of the passcode. It's working now. 

[Joseph_B]

Hey @DrPeter,

Great to hear you were able to gain access, if you do have any future queries please do reach out, we will be happy to help.

Cheers. Joe