Managing Your Account - Cable
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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
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  • 7 kudos


I joined Virgin Media approx 8 weeks ago, for the first 5 weeks I had no broadband connection as there was an issue with the cables in the ground outside of my premises, 2 engineers visited around 3 weeks ago did a dig outside got the broadband worki...

Resolved! Is there a postal address for virgin media?

I've been trying to close my account for days but the system is clearly designed to make this near to impossible, with chat bots that go round in circles and never answering phone lines. So I'm just stopping payments an plan to send back the router b...

Cancelling Within 14 Days

If I cancel my contract within the 14 days cooling off period what sort of grace will I be given before all my services are switched off. I’m looking to move broadband over to BT and the earliest installation date is the 19th April. I do work from ho...

Confirmation of Cancellation

I called up the customer retentions team this morning and requested to cancel all of my VM services due to the recent price hikes. After speaking to their retentions teams for nearly an hour, I finally managed to get transferred to the cancellations ...

Problem switching to eBilling

I'm having the same problem as others here who have taken over a deceased relative's account and can't find how to switch to eBilling via MyVirginMedia.It would be helpful/make sense if the instructions to solve the issue could be posted here, or cus...

Resolved! Order not showing for broadband upgrade

I have ordered the gig1 upgrade offered to me on my virgin media account on the website twice now and received order confirmation emails and precontracts but after that I have never received the router or any activation dates or any further communica...

Haven’t received welcome email

I signed up to a broadband deal this morning, however never received my welcome email and therefore can’t set my account up online without it as it contains my account number and area code, I called up and spoke to an agent who apparently sent it but...

Resolved! Change of bundle

Hi,Can't believe Virgin are so inflexible! Just signed up to Virgin 08/04/23 but unfortunately chose the wrong bundle. I chose the basic bigger bundle currently at £31.99 p/m for 18 months. Unfortunately, I meant to choose the Bigger Bundle at £39.50...

Gixerob111 by On our wavelength
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Resolved! Changing bundle

My mum has had the same bundle for quite a long time - the MixIt bundle - and she's looking to downgrade it to save a bit of cash.  Am I right in thinking that the Big Bundle is the name for bundle that just has the very basic tv channels?

Quickstart delivery

Hi,I was supposed to recueve my quickstart kit last saturday but it hasnt arrived and i have not been given any tracking information.I really need internet for work.I cant get into contact with virgin media due to not having an account numberI have b...