Can’t register virgin media account

[Bonza]

Hi

i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. I have not been able to get beyond the first screen despite numerous attempts. 

I would be grateful for any assistance with this.

many thanks

[briangoldsmith]

Although my phone, TV and broadband have been working for over a month, I am unable to register my account to view my bills etc, I have used my surname, account number and area code but will not seem to accept, grateful for any advice. 

[Hetty_R]

Hi briangoldsmith, 

Welcome to our community forums! 🙂 

I am sorry to hear you're having some trouble with registering  your online account.

Does your account number include 9 digits? If not you would need to put a '0' in front of it for it to recognise it. 

Please also make sure you're ticking 'I'm not a robot' box. 

If you're still having problems then let us know and we can check things from out end 🙂 

Thanks, 

[Teacake1]

Hi, 

I am also having issues registering a Virgin Media account - I get to the page where it requires me to enter and reconfirm a password and then it won’t let me proceed past this page as it tells me my password isn’t suitable. I have tried registering different passwords of different lengths, capitalising letters, adding numbers...but nothing seems to work and no password I try to register is suitable! I hope you can please help.thanks 

[John_GS]

Hi Teacake1,

Thanks for posting and welcome to the community. I am sorry for the online account registration issues.

I'll send you a PM so we can discuss the account securely. Kind regards,

[John_GS]

Thanks for joining me on PM Teacake1, just to update the thread the online account has been sorted 🙂

Kind regards

[dogs_bolx]

Hello,

please can you get in  touch regaurding setting up an online account. I have the same problem with the web page as many others, I fill in the account, area code and name and the page just resets.

The services have been running for a few months now.

Martin

[Natalie_L]

Hi Martin, 

We can definitely help you with this 🙂 

As I am going to need to ask some account specific questions I will pop you over a private message now.

This message will be available via the purple envelope on the top right of this page.

Speak soon, 
 

[KungumaChan]

Hello,

Can someone please get in touch with me regarding setting up an online account. I have the same problem with the web page as many of the others, I fill all 3 sections of the registration page and click on the verification tickbox but it just resets the page.

Thank you.

Regards,

Kumar

[cannotregister]

So, same as anyone else I guess. How come this is still an issue after so long?

I can't register my account on https://my.virginmedia.com/create-profile/activeChoiceSelection

[Chris_W1]

HI KungumaChan, we are sorry to hear that you are having issues with registering with the online account. Can you try a different browser to see if you are having the same issue. ^Chris