i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. I have not been able to get beyond the first screen despite numerous attempts.
Have your new Virgin Media services been installed and fully commissioned yet?
If not you need to wait for that to take place before you can register for the My Virgin Media online account.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
New VM customer here as well. My broadband and phone has been successfully installed and start to run well, but I also got the problem of being not able to register for My Virgin Media, neither through the app or online.
This answer is illogical and plain wrong. Why would access to the landing page of "Register" a new account know anything let alone the installation date. The basic screen to accept your account details for registration is just not showing - instead a down for maintenance screen is getting displayed - this is a very poor experience for a new joiner to the Broadband service.