Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Netflix subscription Cancelled

Someone please help me with my Netflix, I've just about had enough, it is included in my package but every two weeks it gets cancelled and I have to make numerous calls and wait a week for it to be resolved and then two weeks later it gets cancelled ...

Amazon voucher

Hi,when I ordered my VM internet bundle I got a £100 Amazon Voucher offer (Get a £100 Gift Card when you purchase Virgin Media Ultrafast M500 Fibre Broadband deal). I received an email when I purchased the internet "your gift will be sen...

alekx27 by Joining in
  • 2 replies
  • 0 kudos

Wifi not working

My Internet was cut off last night, I rang today and paid my bill they said it would be back up and running within minutes and it still isn't working. The white light is on the box as if its ok but the WiFi isn't showing up on devices.. can use help?...

Haven't received welcome email - Tracking

Last Friday I ordered a wifi box to my current address, to install at my new home. It was due to arrive 2 days ago. I move house (over 2 hours away) tomorrow morning and have not received either a welcome email or anything confirming that my order ha...

Ria123 by Joining in
  • 4 replies
  • 0 kudos

Change of account

Hello,   I need help with my Virgin Media account as I can not access it. Are you people able to sort it out ?   My e-mail account was created as a 'Secondary' to my ex-wife's and mine old account in Maidstone ([REMOVED]).   Following my divorce and ...

Adrian59 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Free LG 43 inch TV still not received

I brought up this non delivery on live chat, which was moved to WhatsApp and its now long over dueMy whole multiroom installation has this TV as part of the household set up for viewing, so I'm paying a premium for a top end service across 2 rooms bu...


Loose Virgin Cable

I am going to turn to this forum for help as I am not getting any from Virgin.For over two years I have been asking for a new cable for my property as the old cable sat within the way of a ramp that had to be constructed for my disabled son.  In Marc...

Pada09 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Need help to cancel an engineer appointment.

I need help to have an engineer appointment cancelled. The appointment does not show on the website when logged into the my Virgin Media dashboard. My Dad the account holder downloaded the app, the appointment showed in the app but no option to cance...

Dan723 by Joining in
  • 3 replies
  • 0 kudos