main email deleted without warning by Virgin Media

[av5]

Had a lot of problems yesterday and spent ALL DAY talking to various people at Virgin Media.  It seems they deleted our main email address and account without telling us.  They told us to use Gmail instead.  We have two other email accounts which are not the main ones which have not been deleted as yet.

We were told we can't retrieve this account but were 'offered' an upgrade package.  Do I smell a rat?  Has the account been deleted so we called only to be told about the so called 'upgrade' and its benefits?

Is it legal for Virgin Media to delete a main account which is paid and up to date without advising the customer beforehand?  

Anyone else had this problem?

[Graham_A]

@av5 As has been previously mentioned the only way for emails to your blueyonder address to be forwarded to a Gmail account is if you set up a forwarding rule in VM webmail to do so.

VM staff would not be able to do this for you.

[Ashleigh_C · Accepted solution]

Thank you @av5 I can see that our agent has popped you a PM now so they can take a closer look into this with you, please do respond to their message and they will do all they can to help.

[av5]

Can you remind me what a PM is and how to find it

[Tudor]

PM is a Private Message. There is an envelope symbol at the top of the screen, should have a number by it if you have a PM. Click on the envelope to see message.

[Robert_P]

Hi av5,

When a Private Message is sent, please check the envelope in the top right of the forum when signed in for the message. You will be able to reply to that message once opened 👍

Rob